Enterprise Customer Success Manager- Remote US

Posted 6 Days Ago
Remote
3-5 Years Experience
Big Data • Cloud • Software • Big Data Analytics
Monte Carlo is building the Data Observability category to accelerate the adoption of data.
The Role
Lead and manage the client journey from onboarding to value realization, work with executives to establish goals and success metrics, leverage product expertise to enhance value, and project manage customer journey.
Summary Generated by Built In

About Monte Carlo
As businesses increasingly rely on data to power digital products and drive better decision-making, it's mission-critical that this data is accurate and reliable. Monte Carlo, the data reliability company, is the creator of the industry's first end-to-end Data Observability platform. Named an Inc. Best Workplace for 2024, a DBTA Readers Choice for Best Data Observability Solution for 2024, a G2 Best Product for 2023, and the "New Relic for data" by Forbes, we've raised $236M from Accel, ICONIQ Growth, GGV Capital, Redpoint Ventures, IVP, and Salesforce Ventures. Monte Carlo works with data-driven companies like Fox, Pepsico, Amazon, American Airlines, and other leading enterprises to help them achieve trust in data.
About the role:
Monte Carlo is growing its Customer Success team. In this role, you'll quarterback the relationship with Monte Carlo's most significant and most strategic customers to help them bring trust to their data. This includes planning and executing enterprise rollouts, navigating stakeholders and executives, defining and sharing best practices, quantifying and articulating value, nurturing expansion opportunities, and collaborating across product, engineering, sales, and marketing.
Monte Carlo believes deeply in Customer Success. Our CEO and co-founder, Barr Moses, was VP of Customer Operations at Gainsight, the Customer Success company. Our first company value is Customer Impact.
This will be a fully remote role located anywhere in the US.
Here's what you'll be doing:

  • Lead and manage the entire client journey from onboarding to adoption and value realization.
  • Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
  • Plan and deliver value-based business reviews with client executives
  • Partner with customers to establish clear business goals, timelines, priorities, and success metrics.
  • Leverage your Monte Carlo product expertise to prescribe best practices to grow adoption and enhance the value driven from Monte Carlo.
  • Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs
  • Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Monte Carlo.
  • Project manage the customer journey using internal and external resources as needed.


We're excited about you because you have:

  • 3+ years of experience in Customer Success serving enterprises or consulting for large enterprise clients (e.g. Bain, BCG, McKinsey, etc.).
  • Delivering success for data products is highly preferred.
  • Demonstrated track record in an early-stage company, startup, or highly ambiguous environment.
  • Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics.
  • Ability to prioritize complex and competing objectives.
  • Experience with tools such as : SQL, Looker, DBT, Databricks, Airtable, ETL concepts


#LI-REMOTE
#BI-REMOTE
Come As You Are
Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.
Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are proud to be recognized for our world-class employee experience:
Monte Carlo Named an Inc. Best Workplace for 2024
Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024
Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024
Data Quality Startup Monte Carlo Is A Unicorn After Fourth Funding Round In Two Years

What the Team is Saying

Mike Ebbers
Xuanzi Han
Helena Munoz
Cassie Quan
Tim Osborn
The Company
Bellevue, WA
165 Employees
Remote Workplace
Year Founded: 2019

What We Do

As businesses increasingly rely on data to power digital products and drive better decision-making, it’s mission-critical that this data is accurate and reliable. Monte Carlo, the data reliability company, is the creator of the industry's first end-to-end Data Observability platform. Named an Enterprise Tech 30 company in 2021 and 2022, a 2021 IDC Innovator, an Inc. Best Place Workplace for 2021 and 2022, and a "New Relic for data" by Forbes, we've raised $236M from Accel, ICONIQ Growth, GGV Capital, Redpoint Ventures, IVP, and Salesforce Ventures. Monte Carlo works with data-driven companies like Fox, PagerDuty, CreditKarma, and other leading enterprises to help them achieve trust in data.

Why Work With Us

At Monte Carlo we believe in building our company around great talent, not the other way around. That's why we're a remote-first organization by choice.

We work fast. We solve big problems. And we have a great time doing it.

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Monte Carlo Offices

Remote Workspace

Employees work remotely.

Typical time on-site: None
Bellevue, WA

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