Enterprise Customer Success Manager

Silverfort is a cyber security startup that develops a revolutionary identity protection platform. Our mission is to provide industry leading unified identity protection solutions for hybrid and multicloud environments. Using patented technology, Silverfort’s platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers.

Silverfort has been widely recognized as an industry innovator, being named “Best of MFA award” from Expert Insights, Microsoft Security 20/20 partner award, Homeland Security Award for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors.

As an Enterprise Customer Success Manager at Silverfort, you will play a crucial role in ensuring the success and satisfaction of our Enterprise customers. You will collaborate with cross functional teams to deliver maximum value to your book of business. From initial onboarding through adoption to renewal, you will build strong relationships with all levels of the customer from users to decision makers, continuously reassess ways to deliver additional value, and act as the voice of the customer internally to help drive customer-centric innovation.  

• Proven track record (5+ years) of relevant experience in Post Sales / Customer Success / Solution Architecture 
• Strong technical aptitude (cybersecurity/identity is a plus) demonstrating credibility as a strategic advisor to support customers, partners, and internal teams 
• Demonstrated business acumen – ability to work with customers to understand and map business value, identify risk to non-renewal, and nurture long term relationships 
• Established ability to proactively build and maintain executive relationships with the C-Suite within Fortune 1000 accounts  
• Experience managing customers with 6-figure+ ARR contracts  
• Excellent active listening, presentation, and communication skills  
• Exceptional attention to detail and organization – customer follow up, project/escalation management, and strategic alignment  
• Strategic thinker – ability to ask probing questions, develop trust, and proactively assess risk and opportunities 
• Motivated team player and relationship builder, incredible interpersonal skills, and able to navigate challenging conversations if necessary  
• Knowledge in Networking and Information Security. Cyber Security & Cloud Technologies background is an advantage  
• Proven knowledge working with Linux and Windows (AD, Domain Controllers)