Enterprise Customer Success Manager

SeekOut is a leader in AI-driven talent optimization, helping organizations recruit, reskill, and redeploy talent with AI-driven solutions. SeekOut transforms how companies build winning teams by empowering organizations to align talent strategy with business strategy via breakthrough agentic AI solutions. Our software and services help companies ensure that they hire the right people and match their talent to the highest-impact roles to drive business success.

We are seeking an experienced Enterprise Customer Success Manager (CSM) to own and grow a portfolio of 25–30 enterprise customers. This role is responsible for driving adoption, measurable business outcomes, renewals, and expansion through a proactive, executive-level customer success motion. 
 
This is not a reactive or support-oriented role. The Enterprise CSM is expected to operate as a trusted advisor to senior customer stakeholders, bringing structure, commercial judgment, and clarity to complex enterprise environments. The role requires regular customer travel and close cross-functional partnership across Sales, Product, Support, and Enablement. 

• Enterprise Account Ownership 
  • Own a portfolio of 25–30 enterprise accounts with full accountability for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), adoption, and long-term value realization 
  • Serve as the primary owner of the overall customer relationship, outcomes, and commercial success 
  • Manage complex, multi-stakeholder enterprise environments and decision-making structures 
• Proactive Success Planning & Risk Management 
  • Develop and maintain outcome-based success plans aligned to customer business objectives and KPIs 
  • Establish and maintain a consistent engagement cadence across functional and executive stakeholders 
  • Continuously assess account health, identify early risk signals, and execute mitigation plans proactively—before issues escalate 
• Renewals & Expansion 
  • Lead enterprise renewal conversations end-to-end, including timeline management, value articulation, risk resolution, and commercial discussions 
  • Demonstrate strong commercial instinct to identify, position, and influence expansion opportunities based on customer outcomes and value realization 
  • Partner closely with Sales on expansion execution while retaining ownership of the customer narrative 
• Executive Engagement 
  • Plan and deliver Executive Business Reviews (EBRs) focused on outcomes, ROI, adoption trends, and strategic priorities 
  • Build and maintain trusted advisor relationships with VP- and C-level stakeholders 
  • Align customer executives to long-term value, roadmap direction, and renewal strategy 
• Cross-Functional Collaboration 
  • Partner with Product to communicate structured customer feedback and influence roadmap prioritization 
  • Work closely with Support and Enablement to ensure smooth issue resolution and sustained adoption 
  • Collaborate cross-functionally to deliver a cohesive and high-quality enterprise customer experience 

• 10+ years of experience in Customer Success 
• 5+ years managing enterprise SaaS customers with ARR typically ranging from $50K to $500K+ per account 
• Demonstrated ownership of enterprise renewals with direct accountability for retention outcomes 
• Experience managing 25–30 enterprise customers concurrently in a structured, proactive model 
• Comfort navigating complex buying committees, procurement processes, security reviews, and legal workflows 
• Willingness and ability to travel approximately 25% for onsite customer engagements and executive meetings 
• Experience in HR Tech, Recruiting Tech, or Enterprise SaaS strongly preferred 

• Commercial acumen and expansion mindset: demonstrated ability to identify and influence growth opportunities through value-based conversations 
• Executive presence: confident, structured, and credible communication with senior leaders 
• Customer curiosity: deep interest in understanding customer businesses, industries, and strategic priorities 
• Proactive ownership and accountability: anticipates risk and acts early without waiting for escalation 
• Comfort operating in fast-changing product environments and managing customer expectations through change 
• Strong structured thinking, prioritization, and follow-through 
• Data fluency with the ability to translate usage and outcome data into executive-level narratives 

• Customer Success platforms such as Gainsight, ChurnZero, or Totango 
• CRM systems (Salesforce preferred) 
• Comfort leveraging data and analytics to guide customer strategy and executive discussions 

• A reactive, ticket-driven, or support-only role 
• A junior or learning-on-the-job enterprise position 
• A role without renewal ownership or commercial accountability 
• A position that avoids customer travel or executive-level engagement 

• Highly motivated; a self-starter who enjoys the fast-paced startup environment, is innovative, adaptive, and comfortable with ambiguity
• Coachable with an insatiable curiosity and eagerness to learn
• Collaborative, yet competitive and tenacious

• Competitive compensation with performance incentives and ESOPs 
• Work with cutting-edge AI products in a high-growth startup 
• Career growth opportunities into Senior CSM or Strategic roles 
• Collaborative, inclusive, and learning-driven culture 
• Direct impact on customers' recruiting outcomes and platform success 

At SeekOut, pay equity is at the heart of our compensation philosophy and approach. Our goal is to provide a transparent, fair and rewarding environment where team members are equitably compensated for substantially similar work, feel supported, and ultimately choose to grow their careers here at SeekOut.  To ensure fairness for new hires and existing team members, we factor in an individual's unique skills and experience, market data, and the internal equity of the team.  

For sales roles the ranges are expressed as On Target Earning or OTE (OTE = base + incentives in the form of sales incentive plans).
On Target Earnings: $130,000-$200,000 (inclusive of variable pay)

SeekOut offers an industry-leading benefits package which includes: 

• Health benefits including medical, dental, vision, life insurance, health savings and flexible spending accounts  
• Stock Options  
• Stipends for home office, education, and wellness  
• Flexible paid time off  
• Company paid holidays, including Juneteenth and Indigenous People’s Day 
• Paid parental leave for birthing and non-birthing parents 
• Retirement plan with company match 
• In-office perks include transportation & parking subsidies, daily lunch service, snacks & beverages, and wellness room 

This position requires U.S. work authorization and is not eligible for sponsorship.

SeekOut condemns discrimination, racism, and racial injustice in all forms. Committed to attracting and retaining a diverse staff, SeekOut will honor your experiences, perspectives, and unique identity. Together, we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming. We are accelerating our efforts through our products and policies to take action and advance definitive, measurable policies and practices that eliminate racism and discrimination.     

SeekOut is proud to be an equal opportunity employer.  We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected]