Escalation Engineer - Technical

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

F5, Inc. seeks Escalation Engineer – Technical in Seattle, WA:

Job Duties: Own escalated case resolution for complex technical issues involving F5 BIG-IP platforms, including LTM, GTM, AFM, APM, and ASM modules. Reproduce and debug issues in lab environments involving L2/L3 routing, SSL offloading, iRules, DNS, HTTP/2, and load balancing. Utilize tools such as tcpdump, ssldump, Wireshark, TShark, and F5 qkview for root cause analysis. Provide support and diagnosis for environments using virtualization (VMware, KVM), container platforms (Docker, Kubernetes), and hybrid cloud (AWS, Azure, GCP). Contribute to bug triage, tracking, and analysis, including collaboration with software engineering teams for defect resolution. Develop and share diagnostic scripts using Python, Bash, and REST API for troubleshooting automation. Mentor frontline engineers on troubleshooting methodology, diagnostics best practices, and documentation creation. Document known issues and solutions in internal knowledge bases and public-facing support content. Participate in early-access testing cycles, customer pilot feedback loops, and pre-release validation activities. Telecommuting is an option. Some travel to F5 offices may be required. 

Minimum Requirements: Three (3) years of experience in job offered or in any occupation in a related field.

Special Skill Requirements: Three (3) years of experience using the following: (1) Networking architecture and protocols; (2) Linux/UNIX; (3) Network protocol analysis tools such as tcpdump, Wireshark, tshark; (4) SSL/TLS Debugging; (5) Public Cloud (AWS, Azure, GCP); (6) Switching/Routing; (7) Virtualization Technologies; (8) HTTP/HTTP2; (9) TCL scripting; (10) Kubernetes; (11) Network Security. Any suitable combination of education, training and experience is acceptable. Telecommuting is an option. Some travel to F5 offices may be required. 

Salary: $149,240 - $169,200 per annum. Benefits: F5 offers competitive pay, 401k, and other benefits: https://www.f5.com/company/careers/benefits

Submit a resume with references using the apply button on this posting or by email at: [email protected] at Req.# L22-114688.

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You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. 

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].