Lead the design, development, customization, integration, optimization, and support of ServiceNow ITSM solutions. Manage modules including Incident, Problem, Change, Request, Service Catalog, and CMDB; develop scripts, workflows, integrations, and platform enhancements; troubleshoot production issues and support upgrades. Partner with stakeholders to deliver ITIL-aligned solutions, provide technical leadership, and mentor junior developers.
Senior ServiceNow ITSM Developer with 10+ years of IT experience and 7+ years of hands-on ServiceNow development expertise. Key Responsibilities: Design, develop, and support ServiceNow ITSM modules including Incident, Problem, Change, Request, Service Catalog, and CMDB. Configure and customize Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, and Flow Designer. Develop and support REST/SOAP integrations, IntegrationHub, and MID Server implementations. Collaborate with stakeholders to gather requirements and deliver scalable solutions aligned with ITIL best practices. Perform troubleshooting, platform optimization, upgrades, and production support. Mentor junior developers and provide technical leadership. Required Skills: Strong ServiceNow ITSM development experience. Expertise in JavaScript, Flow Designer, Service Catalog, CMDB, and Integrations. Experience with REST APIs, SOAP, IntegrationHub, and Service Portal. Good understanding of ITIL processes and Agile methodologies.
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What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
