As a Facilities Coordinator, you'll manage client communication, coordinate with vendors, resolve issues, and conduct training to enhance client engagement.
Overview of Facilities Coordinator
As our Facilities Coordinator, you will provide world-class service to Worksmith clients to support their facilities maintenance needs. This will include scheduling and coordinating work with location managers, client administrators, and vendors. With excellent communication skills plus a knack for anticipating and solving customer concerns, you’ll guide our clients to success on the Worksmith platform.
The day-to-day responsibilities will include:
- Build and own relationships with key customer stakeholders to establish yourself as a trusted advisor and partner; act as the main point of contact post implementation.
- Coordinate with vendors to ensure timely and satisfactory service completion.
- Assist with troubleshooting and solving customer issues that arise in a timely manner with a positive attitude and high quality customer service in mind.
- Conduct training sessions to maximize product adoption and engagement among all client users.
- Communicate professionally and energetically with client users and the Worksmith network of local vendors.
- Identify client and vendor needs to provide feedback to other areas of our business such as Product, Engineering, Vendor Success.
The right candidate:
- Demonstrates strong communication, interpersonal and presentation skills
- Ability to problem solve timely and proactively
- Detail-oriented; able to capture proper information correctly and accurately
- Displays empathy and the ability to put yourself in the customer's shoes
- Thrives in a fast paced, team centric environment and is adaptable to change
Basic qualifications:
- Familiarity with G Suite and other project management solutions
- 1-3 years of facilities management experience
We also look for these qualities in our candidates:
- A willingness to learn
- A positive and hard-working attitude
- Patience and tenacity
- Organized and detail-oriented
Top Skills
Google Suite
Project Management Solutions
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
