Content Marketing Manager

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the team

Decagon’s Marketing team is responsible for driving awareness, engagement, and demand through clear storytelling and strategic execution. We work across channels to amplify Decagon’s leadership in conversational AI while building strong market awareness and pipeline. Our work sits at the intersection of brand, product, and customer, translating technical innovation into compelling narratives.

About the role

We’re hiring a Content Marketing Manager to lead content that builds trust, educates buyers, and drives growth for Decagon’s conversational AI platform. You’ll craft a cohesive strategy across formats—blogs, eBooks, webpages, webinars, and SEO resources—and help position Decagon as the category leader in conversational AI.

In this role, you will

• Develop and execute content that supports all stages of the buyer journey, from awareness to decision

• Translate complex AI concepts into accessible, compelling narratives

• Collaborate cross-functionally with product, design, and sales to prioritize high-impact content

• Leverage performance data and AI tools to optimize and scale content production

Your background looks something like this

• Have 5+ years of content marketing experience in AI, SaaS, or B2B tech

• Write fluently across formats, from whitepapers to landing pages

• Know how to explain technical value to non-technical audiences

• Use content performance metrics to guide and refine your work

• Have created content for customer experience, product, or engineering roles

Even better

• Have written about conversational AI or customer experience platforms

• Have developed promotion plans that drive pipeline and lead generation

Benefits

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best

Compensation

$150k - $180k + equity