FleetShare Operations Specialist (Boston, MA)

As a FleetShare Ambassador, you will play a crucial role in providing onsite support to Merchants FleetShare product clients within your assigned territory. Your primary focus will be on delivering superior customer service and expertise in support of the FleetShare product. 

Location: Based in or near Boston, Massachusetts 

Salary: $70,000

Key responsibilities include: 

• Serve as the primary contact for FleetShare locations in your territory, conducting site visits as necessary. 
• Act as a subject matter expert within FleetShare, sharing consultative information with clients and internal partners. 
• Facilitate documentation for new or renewing FleetShare users. 
• Conduct inspections for new vehicles entering the program. 
• Manage rental-related inquiries, including repairs, billing, registration, and FleetShare technology access. 
• Build and maintain relationships with key onsite contacts within client operations. 
• Manage usage in the defined territory to increase utilization and income. 
• Facilitate maintenance, repairs, inspections, registrations, and related needs of FleetShare vehicles. 
• Provide KPI reporting for the assigned territory internally and externally as required. 
• Coordinate vehicle movements and material shipments within the territory. 
• Handle billing for charges incurred within the assigned territory. 
• Collaborate with cross-departmental teams within Operational and Technical departments. 
• Troubleshoot product technology onsite as needed. 
• Take on additional projects as assigned. 
• Use of personal vehicle is required with travel reimbursement.
• Travel as necessary to current and future FleetShare locations within the territory of Boston, MA

Experience: 

• Proven experience in managing deadlines and providing feedback on trends and customer challenges. 
• Must hold a valid U.S. driver's license and an acceptable driving record at time of hire.
• Must continue to keep a satisfactory driving record, as determined by Merchants, and remain eligible to be insured by the company’s vehicle insurance carrier. Employee must cooperate in completing any required authorizations or paperwork for regular motor vehicle checks.

Skills: 

• Excellent customer service, communication, and listening skills. 
• Aptitude to learn FleetShare fleet management system (Agile/TSD), CRM (Salesforce), and LeaseWave. 
• Strong Microsoft Office Suite skills; ability to learn and utilize company software. 
• Effective time management and organizational skills. 
• Critical thinking and problem-solving ability. 
• Exceptional verbal, written, presentation, project management, and interpersonal skills. 
• Ability to work independently and collaboratively as part of a team. 
• Familiarity with telematics software is a plus. 
• Must be comfortable working on your feet for extended periods throughout the shift.
• Work is primarily conducted outdoors in varying weather conditions, including heat, cold, rain, or wind.
• Frequent bending, kneeling, and reaching to complete tasks.

Education: 

• Bachelor's degree preferred. 

The Company 

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.

There’s a place for people like you. Welcome to Merchants Fleet.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees   
• Real career paths and the tools you need to grow and develop  
• A work environment that’s encouraging and collaborative

We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the “Great Companies to Work For in NH” list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.