Formal Equal Opportunity (EEO) Specialist

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring a Formal Equal Opportunity (EEO) Specialist supporting the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. 

The Equal Opportunity Specialist: Formal EEO Complaints will focus primarily on the intake, investigation, and resolution of formal EEO complaints filed by USAID employees and applicants, in accordance with 29 CFR 1614 and EEOC Management Directive 110 (MD-110). This position requires advanced expertise to manage precedent-setting cases, provide authoritative policy interpretation, and advise senior leadership on complex and sensitive matters affecting agency operations and legal compliance. 

Responsibilities:

• Formal Complaint Management 
• Serve as the lead investigator and case manager for formal EEO complaints, including high-profile, high-risk, or precedent-setting cases. 
• Plan, coordinate, and execute investigations, including fact-finding, witness interviews, and document collection, ensuring compliance with MD-110 timelines and standards. 
• Analyze complex factual records and develop comprehensive investigative reports with findings of fact and recommended actions.  
• Policy and Leadership Advisory Role 
• Provide expert technical advice to senior management on complaint trends, systemic barriers, and risk mitigation strategies. 
• Draft and recommend policy updates to improve formal complaint handling and reduce discrimination risks. 
• Represent the agency in discussions with the EEOC, legal counsel, and oversight entities regarding formal complaint matters. 

• Program Oversight and Reporting  
• Monitor and evaluate the formal complaints program, recommending changes to improve efficiency and compliance.  
• Develop and deliver briefings for leadership on complaint activity and outcomes.  
• Prepare agency submissions for EEOC reporting requirements, including the annual 462 Report.  

Location: Remote, must be willing and able to be on-site in VA/DMV as needed.

• Education: Bachelor’s degree in Human Resources, Public Administration, Law, or related field required; advanced degree preferred. 
• Experience: 
• Minimum of 8 years of progressively responsible HR, EEO, or related experience, including direct management of reasonable accommodation cases in the federal sector. 
• Strong knowledge of the Rehabilitation Act, ADA, and related federal EEO laws, policies, and regulations. 
• Demonstrated experience coordinating across multiple offices and managing confidential, sensitive information
• Skills and Abilities: 
• Excellent analytical and problem-solving skills. 
• Strong interpersonal and communication abilities, including the capacity to handle sensitive conversations with tact. 
• Proven ability to manage multiple priorities in a fast-paced environment. 
• High level of discretion and commitment to confidentiality. 
• Clearance: Ability to obtain and maintain a Public Trust clearance. 

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].