Fraud Quality Control Analyst

NOTE: For this role, based on the job level and job locations, the salary range is $76,000 - $96,000.

The role:

The Fraud Quality Control Analyst provides oversight of the work completed by both SoFi Fraud Operations staff and/ or outsourced items with third-party vendors to ensure we are in compliance with state and federal laws and regulations, and SoFi's policies and procedures. The Fraud QC Analyst serves as a Subject Matter Expert and will proactively support SoFi’s Fraud Operation divisions in its QC function by conducting evaluations of Unusual Activity Reports for PL, banking, invest, and credit card products.

What you’ll do: 

• Review Unusual Activity Report submissions to ensure that the Unusual Activity Report meets regulatory standards, is well-written and provides a clear summary of money movement and account activity.

• Keep informed of current Fraud and Risk policies

• As necessary, diagnose, correct, and document issues, risks, and problems using Quality Control (QC) practices

• Build effective relationships with internal/external stakeholders and ensure alignment between stakeholders

• Identify coaching insights and opportunities. Provide information to management regarding opportunities for coaching and training of employees to improve the handling of calls/alerts

• Escalate high-risk issues, behaviors, or trends to management for corrective/remedial action as required

• Provide recommendations to improve the effectiveness of the fraud review process while maintaining cost-effectiveness

• Follow up with the business unit to ensure corrective actions are executed timely.

• Prioritize competing responsibilities based on workload and demands

• Maintain an awareness of and act in accordance with team goals and business unit policies

• Perform ad hoc duties as assigned

What you’ll need:

• Must have 2-3 years of previous Fraud Investigations experience in a financial services environment in multiple products (checking/savings, lending, credit card, etc.)

• Must have a strong understanding of the Bank Secrecy Act and SAR process

• Self-motivated and able to work independently applying analytical skills required to manage reviewing tasks

• Strong written communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management

• Ability to multitask and manage competing priorities

• Must be detail-oriented with an ability to work in a fast-paced environment

• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)

• Decision-making skills (experience making decisions, uncovering needs)

• Ability to react to change quickly and implement new processes & procedures