Front Desk Administrator - Downtown, Seattle

Job Type: Full-time, Sat-Wed, 8am-4pm and 12pm-8pm rotating shifts

Salary: $22.00 per hour

Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.

About the Company

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have partnered with over 2,500 providers throughout our 20+ locations, and we are continuing to grow!

About the role

This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities.

Key Responsibilities

• Collaborate with the Office Manager to set goals, manage outcomes, and provide timely follow through for more complex tasks.  

• Create a warm and welcoming atmosphere for clients by using active listening skills and an empathetic tone. 

• Follow check-in procedures to ensure accuracy of demographics, collection of balance due, and scheduling future appointments. 

• Process a high volume of inbound and outbound emails and providers support chats to support with coordination of care, ensuring client privacy is maintained according to HIPAA guidelines and that all required ROIs are obtained. 

• Become an expert in all aspects of the provider practice including provider messaging, schedule management, and intake procedures.  

• Provide excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner. 

• Support with maximizing providers’ schedules by scheduling for new and returning clients.  

• Support clients and providers with technology troubleshooting and be able to successfully assist with the patient portal and telehealth module questions as they arise. 

• Maintain HIPAA guidelines and ensure PHI is secure at all times.  

• Support with client complaints and escalate as needed to the Office Manager when escalations occur that cannot be resolved within the scope of the PSS role. 

• Assess current processes and make recommendations for improvements when applicable. Collaborate with the Office Manager as needed to communicate ideas to management or discover solutions. 

• Maintain a professional office environment and be a brand ambassador by ensuring cleanliness, tidiness, maintain a welcoming feel to the office, and addressing overall facility needs promptly as issues arise. 

What you’ll need to be successful:

• Previous experience in a customer support role. Minimum of 2 years of related experience preferred
• Professional written and verbal communication skills.  
• Strong attention to detail with the ability to multi-task, set priorities, and manage time effectively  
• Team player mentality with the ability to openly communicate with the management team.  
• High School Diploma/GED required
• Flexibility- we are open Monday-Friday 7:00am-8:00pm and Saturday 8am-4pm

Benefits

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance

• Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.

Job Type: Full-time, Sun-Wed, 8am-4pm and 12pm-8pm rotating shifts

Salary: $22.00 per hour