General Manager, Commercial Products Supply (CPS) North America

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Job Description Summary:

CPS (Commercial Products Supply) is critical to the Supply Chain of The Coca-Cola System.  CPS manufactures concentrates and beverage bases for sale to bottling partners all over the world.  This global organization manages a network of 18 manufacturing plants in different countries along with 3 office locations (Atlanta, Drogheda, Tokyo).  CPS also manages complex additional materials supply chains (e.g. juice, coffee, tea, milk, etc.) on behalf of bottling partners

The CPS North America General Manager provides leadership and strategic direction for the Plants located in Atlanta and Cidra - Puerto Rico, leading all areas of Production, Engineering, Supply Chain, QSE, Finance, HR and Operational Excellence while ensuring continuity of supply.

The General Manager also plays a critical role in managing the relationship between CPS and NAOU (North America Operating Unit).The position will be based in Puerto Rico; role is eligible for Sponsorship. Spanish fluency is required. Occasional business travel up to 25% of work time under normal conditions. Trips include regular visits to Atlanta Plant location and occasional visits to Texas Warehouse location and other; Concentrate Plants, Bottling Operations or Company offices.

The CPS NA General Manager is responsible for ensuring that the Plant has necessary resources at all times under an approved annual business plan while ensuring its timely execution, implementation of key programs, compliance with all KO Standards and local regulations, and collaborative work with key stakeholders (including NAOU and its key leaders and the Technical Functions) with a very customer focused mind-set while enhancing engagement of all employees. 

The CPS North America General Manager will:

• Be responsible for implementing the long-term strategy, vision and mission for CPS across the North America organization.  Ensure an adequate annual business plan process is performed assuring a goal/priority alignment with CPS , NAOU and a vertical integration across functional teams in CPS.
• Lead the Transformation initiatives aligned with CPS Transformation and deliver the results of CPS NA strategic commitments. Ensure a network collaboration among the Plant and key stakeholders (including Operating Units, Technical Functions and Bottlers) with a very customer focused mind-set to satisfy our Customers with continuous supply at the optimum cost, with the highest levels of quality and service. Provides structures to drive innovation and continuous improvement to optimize this cost base.
• Act as the site leader with local legal entity responsibility, including local regulatory, authority relationship and management for all locations under CPS NA organization. Develop an E2E perspective focused on:  the work that matters most, continuous improvement cycles, key processes with NAOU to become an integrated partner.
• Ensure adequate support is received from service areas: Global IT and OU services: Information Systems, Legal Support, Taxes, SRA, Incident Management and Crisis Resolution, Human Resources.  Provide leadership and strategic direction for the Organization, in all areas of Plant Management, Production, Engineering, Supply Chain, QSE, Finance, HR and Operational Excellence. 
• Lead and manage a team of direct reports while also providing inspirational leadership to a large number of indirect reports to enhance employee engagement developing a sustainable culture with a growth mindset.  Will ensure that the right level of capability is developed and maintained within the Plant for now and for the future.  Will also identify, develop and grow the next generation of Local leaders through active performance management, coaching, feedback and the People Development Forum (PDF) process.

Account Management:

• Act as the “Account Manager” for the Regions or OU’s that the concentrate plant supplies to.
• Act as a steward of the Customer Relationship Management program, ensuring all related routines are in place.
• Ensure understanding and support of Regions or OU’s goals and business objectives.
• Ensure strategies are jointly developed to fulfil current and future business needs, and facilitate the implementation of related activities to meet CPS and OU’s goals.
• Liaise with Supply Chain to lead or participate in S&OP meetings with OU
• Facilitate Senior Review meetings with OU President and CPS Functional Team
• Follow-up on specific or special requests from the bottlers or OUs on any aspect.
• Interact with bottlers in order to ensure their business needs are fulfilled in terms of supply, cost, quality and service, as well as in any other strategic requirement for the Company.
• Ensure key timely information is provided to the Region and OU to support their decision making process

Communication:

• Communication with CPS NA LT members to fully understand and reach agreement on critical programs and initiatives for local implementation.
• Communication to provide inspirational leadership to all CPS NA Managers and all Associates to support enhancing employee engagement
• Communication with key stakeholders in Business Units, other Local Functions and Bottlers with a very customer focussed mind-set to agree common approaches and strategies to issues and new business opportunities

Innovation:

• The role is in the forefront in implementing innovation and identifying improvements in the Organization. This may be but not limited to recommending technologies that may be implemented to drive line efficiency and matters related to improving environmental and safety metrics (energy usage, waste minimization, etc.).
• The General Manager will play a key role in ensuring the execution of key innovative solutions in the Plant to challenging business issues.  These solutions may come from Corporate Functions, CPS Functions or other best practices in industry
• Innovation is a continuing process and as such it is expected that the role will identify improvement projects on an on-going basis through reviews of Capital Expenditure Plans.

Required Skills and Qualifications:

• 10+ years in technical and operational leadership roles in manufacturing operations in a food, pharmaceutical, chemical industry or equivalent
• University/Bachelor’s degree required
• Track record of executing business results including people and change management in a supply chain environment
• Previous experience in multiple functions (including operations) within CPS or equivalent organization
• Strong business acumen, understanding of The Coca-Cola System and P&L management experience
• Strong interpersonal skills and experience managing relationships with diverse stakeholders
• Local strategy development experience
• Experience executing in a complex portfolio / matrixed business
• English & Spanish language fluent spoken and written skills

Preferred:

• Business Unit and/or Bottler experience
• Technical qualifications in engineering, supply chain or quality
• International experience

Skills:

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.