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Information Technology
Lead the design and delivery of customer experience solutions, mentor technical team members, and ensure quality delivery of projects.
Top Skills:
.NetGenesys DesktopGenesys EservicesGenesys Interaction RecordingGenesys IwdGenesys ReportingGenesys Routing SolutionsGenesys Rules SystemGenesys Sip ServerGenesys Voice PortalGenesys Workforce ManagementJ2EePbx To Genesys Sip Migration
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves building scalable software, integrating AI into processes, mentoring colleagues, and designing high-quality products.
Top Skills:
Ai Productivity ToolsAngularJavaJavaScriptReactVue
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Responsible for administering and operating the cloud infrastructure for ServiceNow's SaaS product, utilizing strong Linux expertise and development tools for automation.
Top Skills:
AnsibleBashCactiCfengineChefF5IcingaJavaScriptLinuxLogstashMariadbMySQLNagiosNginxOraclePuppetPythonSplunk
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a hands-on Senior Genesys Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Facilitate JAD sessions with customers
- Define and document detailed business and technical requirements
- Design and architect CTI based solutions to meet requirements
- Lead a team of engineers in implementation activities
- Expert hands-on experience with Genesys installation, configuration and development
- Work closely with Project Managers to ensure on-time, quality delivery
- Assist sales team with customer meetings and technical presentations
- Mentor other technical team members
Requirements
In addition to excellent communication and client interaction skills, you should have at least 8 years of experience with:
- Genesys Routing solutions
- Genesys Reporting
- Genesys Voice Portal
- Genesys SIP Server
- Genesys eServices
Desired Experience
- Genesys iWD
- Genesys Workforce Management
- Genesys Desktop (iWS, WDE and WWE)
- Genesys Interaction Recording
- Genesys Rules System
- PBX to Genesys SIP Migration
- J2EE (Java, Servlets, JSP, EJB, JSF)
- .NET (C#, ASP.NET, ADO.NET)
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
