Global Public Sector Senior Customer Success Manager

Compensation: $180,000 - 210,000 + variable incentive pay

Team & Position Details:

As Virtru continues to scale globally, we are recruiting an experienced and cleared Senior Customer Success Manager for Indo-Pacific region to serve as the leader for our customer and partner-facing operations with government, technology, systems integrator, reseller, and delivery partners within the Global Public Sector.  If you are obsessed with harnessing technology solutions to advance capabilities for our global Defense & Intelligence customers and have mission experience and understanding within the Indo-Pacific region, this is the job for you. This is a pivotal customer and customer and partner engagement role responsible for driving customer success supporting our industry partners and government customers focused on DoW, Allied, and Coalition missions and capabilities spanning the Indo-Pacific region.  You will work closely with our solution architects, delivery teams, sales organization, and our engineering and product teams.

As Global Public Sector Senior Customer Success Manager, your responsibilities will include:

• Lead customer focused workstreams and virtual teams with a clear focus on driving success for our government customers and industry partners
• Serve as the central connector internally between Solution Architects, Project Managers, Forward Deployed Engineers, and other Customer Success Managers
• Orchestrate Indo-Pacific partnerships within INDOPACOM industry sphere to accelerate customer adoption and scaling of Virtru solutions
• Manage the customer lifecycle: agreement, commitments, rhythm of business, leadership engagement, value creation
• Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success
• Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities
• Be part of the innovative discussions with our strategic customers learning about cutting edge technology in data sharing, data protection, and the AI space

Skills that will help you thrive in this role:

• Active US Top Secret / SCI clearance
• Bachelor’s degree or equivalent in a technology field such as IT, cyber security, computer science, or engineering (a Master’s degree in a technical field will set you apart) or equivalent business degree such as an MBA
• Willingness to travel (<25%) if located in Honolulu; <40% if located on US west coast
• Must excel at cross-functional collaboration and breaking down organizational silos
• Ability to work autonomously and collaborate with peers across multiple time zones
• Proven track record driving partner success and customer satisfaction in B2B software/SaaS or similar technology environments
• Strong ability to work cross-functionally with engineers, delivery teams, sales teams, commercial and government organizations
• Strong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholders
• Strong communication skills - able to translate customer feedback into actionable insights for product and delivery teams
• Data-driven approach to measuring customer health, satisfaction, and expansion opportunities
• Previous start-up or high-growth company experience is a plus
• Prior government or military or defense industry experience is preferred

Virtruvian qualities that will set you up for success:

• Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence
• Strong sense of urgency with an action-oriented mindset
• Able to collaborate and adapt to shifting priorities as business needs evolve
• Comfortable with asynchronous communication including slack, email, zoom, etc.

Perks & Benefits:

At Virtru, we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as…

• A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge. 
• A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
• Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
• Access to an Employee Assistance Program
• Access to Headspace, a mental health app tailored to your specific needs.
• A flat 3% contribution to your retirement account
• A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.

In addition to wellbeing, Virtru places a strong emphasis on diversity, equity, inclusion, and belonging. Our DE&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority. 

Additional perks include: 

• Competitive compensation
• Generous parental, medical, and bereavement policies
• Uncapped commissions for Sales roles
• 401K contribution and stock options
• Full medical, dental, and vision benefits
• New Hire Swag and IT Welcome boxes
• Structured semi-annual 360° performance reviews

Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.