Growth Account Manager

About us

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. 

Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. 

We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.

So hello! Please, knock on our door. We'd love to meet you.

Why We Need You

We’re looking for an SMB Account Manager to help expand customer usage and grow our footprint across existing accounts. You’ll build strong relationships, understand customer goals, and uncover new ways Common Room can deliver value across teams and use cases.

This is a great opportunity for someone who thrives in fast-paced environments, loves building relationships, and is excited to help shape the future of account management at an early-stage company.

How You’ll Contribute

• Own a book of SMB customers and lead expansion conversations to grow product adoption.

• Build strong relationships with users and decision-makers to understand their goals and connect them to the right solutions.

• Partner with Customer Success and Product to ensure smooth handoffs and high customer satisfaction.

• Identify opportunities for additional use cases, teams, or workflows where Common Room can provide value.

• Act as the voice of the customer internally, sharing insights that influence product direction and GTM strategy.

• Help define and scale the SMB account management motion at Common Room.

You’ll Be a Great Fit If You Have

• 1–3 years of experience in account management, sales, customer success, or a similar role in SaaS.

• A customer-first mindset with a strong ability to build trust and rapport.

• A consultative approach to uncovering needs and creating value.

• Strong organizational skills and attention to detail—you follow through and follow up.

• Clear, confident communication and comfort leading commercial conversations.

• Bonus points if you’ve worked in a PLG environment or sold into sales, marketing, or community teams.

In Your First Week, Expect To:

• Get familiar with our product, personas, and customer base.

• Meet your team and cross-functional partners.

• Understand how we currently support and expand SMB accounts.

In Your First Month, Expect To:

• Start building relationships across your book of business.

• Identify and begin pursuing your first expansion opportunities.

• Share insights with the team to help improve our customer engagement strategy.

In Your First Three Months, Expect To:

• Be fully ramped and actively growing your accounts.

• Help increase product usage, account penetration, and expansion revenue.

• Share feedback, help shape best practices, and support future hires as we scale.

Our values:

• Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.

• Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.

• Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.

• We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.

Our benefits:

Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:

• Competitive base compensation with meaningful equity ownership

• Health insurance including medical, dental, and vision, HSA and FSA

• We pay 100% of your employee premium and 50% of your premium for any dependents

• Unlimited Paid Time Off

• Paid Company Holidays

• Work from home policy including a laptop and support for your home office needs

• Monthly Remote Stipend

• 401(k) self contribution

• Paid Family Leave

• Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.