As an HCM Implementation & Support Consultant, you'll lead clients in the design and implementation of HCM systems, manage projects, and ensure effective payroll and HR operations while providing ongoing support and training.
HCM Implementation & Support Consultant
Remote | Client-Facing | Payroll & HR Systems Expert
You’re an expert when it comes to all things payroll and HR operations and you genuinely enjoy it. You love bouncing between hands-on system work, client projects, troubleshooting, testing, audits, reconciliations, and process improvements. You’re the kind of person who can walk into almost any HCM system and figure it out.
If you’ve worked in platforms like iSolved, Paylocity, ADP, Rippling, BambooHR, UKG, Ceridian — or similar — you know the truth: once you understand payroll and HR operations, you can navigate just about any system.
Now you’re ready to use that expertise in a more strategic, consultative way: guiding clients through implementations, helping them design better processes, and supporting them long-term, all while maintaining a real work-life balance.
(Yes, we mean it. Hint: It really does exist here.)
Why BPM?
When you’re considering a new job, it’s normal to have a lot of questions. Here are a few we get all the time:
- Do I have to commute?
Nope. With the exception of scheduled video meetings, you’ll work remotely — from your home office, your kitchen table, or even in your PJs if that’s your thing.
- What makes BPM’s HR Consulting team so special?
The people. Our team comes from diverse backgrounds and brings a wide range of experiences to the table. You’re never expected to know everything — we’re a collaborative group of HR and payroll professionals who support each other as we support our clients.
About BPM
BPM is a full-service accounting and advisory firm providing assurance, tax, and consulting services to clients globally. We are one of the largest California-based accounting firms and have built our success by focusing on our clients and our people.
Our people-centered culture and firm motto — Because People Matter — have helped us earn consistent recognition as one of the Best Places to Work in the Bay Area. We’re committed to providing meaningful careers with flexibility, balance, and long-term growth.
About the Role:
- As an HCM Implementation & Support Consultant, you will lead clients through the design, build, testing, implementation, and ongoing support of their iSolved HCM solution.
- This is a highly client-facing role requiring strong payroll and HR operations knowledge, HCM systems expertise, and exceptional organizational and communication skills.
- You’ll serve as a trusted advisor to your clients — guiding them through system configuration, best practices, and process optimization — while ensuring successful go-lives and long-term system adoption.
What You'll Do:
- Lead new clients through full-cycle iSolved implementations, ensuring payroll and HR business processes are configured effectively
- Conduct discovery and needs assessment sessions to gather requirements, advise on best practices, and guide strategic configuration decisions
- Translate client requirements and configuration decisions into system build specifications
- Serve as the functional subject matter expert (payroll, HR, benefits, compliance) throughout the implementation lifecycle
- Plan and manage project timelines, milestones, and deliverables to ensure successful and on-time go-lives
- Identify risks, dependencies, and issues early — developing workarounds and escalation plans as needed
- Serve as the client’s primary point of contact for system support
- Troubleshoot system issues and partner with internal teams to drive resolution
- Communicate clearly and proactively with clients throughout the support process
- Deliver system training and prepare clients for post-implementation self-sufficiency
- Document discovery findings, requirements, configuration decisions, action items, and implementation progress
- Maintain detailed project documentation and status reporting
- Contribute to the continuous improvement of BPM’s implementation methodology and client experience
- Ensure accurate and compliant payroll configuration, including taxes and deductions
- Provide guidance on payroll compliance, benefits, and HR policies
- Stay up to date on federal, state, and local payroll regulations
- Support payroll audits, reconciliations, and testing as part of system implementations
Implementation & Project Leadership
Client Partnership & Support
Documentation & Process Improvement
Payroll & Compliance Expertise
What you Bring:
- 5+ years of hands-on HR and payroll operations experience (including payroll tax)
- Experience in a client-facing consulting or implementation role
- HCM software implementation experience (iSolved strongly preferred)
- Strong technical aptitude and ability to quickly learn new systems
- Excellent communication, organizational, and problem-solving skills
- High attention to detail with the ability to manage multiple projects at once
- A collaborative, team-first mindset
- Passion for delivering an exceptional client experience
- Bachelor’s degree or equivalent professional experience
- Fluent in English
- Willingness to travel occasionally, as needed
Wondering if you should apply?
At BPM we are people who value people. We are progressive and purposeful. We are a firm with flexibility. Our shared entrepreneurial spirit drives us to see and do things differently. And our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger.
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BPM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. BPM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
Please note - this posting is for prospective candidates only. Unsolicited third-party resume submissions will be considered property of BPM and will not be acknowledged or returned.
Top Skills
Adp
Bamboohr
Ceridian
Isolved
Paylocity
Rippling
Ukg
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