Head of Event Security

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About Global Safety & Security
ServiceNow's Global Safety & Security organization is committed to protecting ServiceNow's people, assets, and brand while pioneering the integration of emerging technologies and artificial intelligence to set new industry standards for safety, efficiency, and innovation.
Role Overview
The Head of Event Security is a critical leadership position responsible for developing, implementing, and overseeing a world-class global event security program that protects ServiceNow employees, executives, customers, and partners across all corporate events. This role encompasses the full spectrum of events-from flagship large-scale gatherings like Knowledge (15,000+ attendees) and Sales Kick Off to regional roadshows, customer engagements, and executive-attended events worldwide.
Reporting directly to the SVP, Chief Security Officer, this role requires a strategic leader who can balance operational excellence with innovative program development, leveraging technology and intelligence to deliver seamless, scalable security solutions that enable business objectives while maintaining the highest duty of care standards.
Key Responsibilities
Strategic Program Leadership

• Design and implement a comprehensive, scalable global event security framework aligned with ServiceNow's growth trajectory and evolving threat landscape
• Develop multi-year roadmap for event security capabilities, incorporating emerging technologies, AI-driven risk assessment, and predictive analytics
• Establish and maintain event security governance, policies, standards, and operating procedures across all event types and geographies
• Define key performance indicators and metrics to measure program effectiveness, efficiency, and continuous improvement
• Build strategic partnerships with internal stakeholders (Marketing, Sales, Real Estate, Legal, HR) to ensure security is integrated early in event planning cycles

Operational Excellence & Event Execution
Provide end-to-end security oversight for all ServiceNow corporate events, including:

• Large-scale flagship events (Knowledge, Sales Kick Off, partner summits)
• Regional events, roadshows, and customer briefing centers
• Executive-attended functions and C-suite engagements
• Virtual and hybrid event security considerations

• Conduct comprehensive pre-event risk assessments and develop tailored mitigation strategies addressing potential threats, venue vulnerabilities, and compliance requirements
• Manage on-site security operations including access control, protective coverage, emergency response, and incident management
• Coordinate with GSOC, Intelligence, Executive Protection, and Regional Security teams to ensure unified security posture
• Oversee vendor selection, management, and performance for third-party security providers

Risk Management & Compliance

• Ensure compliance with duty of care obligations, integrating defensible diligence throughout event planning and reinforcing ethical standards
• Maintain current knowledge of global security threats, geopolitical risks, and venue-specific considerations affecting event security
• Develop and maintain emergency response protocols, crisis management procedures, and business continuity plans for event disruptions
• Ensure compliance with local, national, and international security regulations and venue requirements
• Conduct post-event reviews, lessons learned analysis, and continuous improvement initiatives

Resource Management & Financial Stewardship

• Develop and manage annual event security budget, ensuring cost-efficiency while maintaining operational effectiveness
• Optimize resource allocation leveraging scalable solutions, strategic vendor partnerships, and technology enablement
• Implement financial controls and vendor management processes to ensure transparency and accountability
• Identify opportunities for cost optimization without compromising security effectiveness or duty of care

Team Leadership & Development

• Build, lead, and develop a high-performing event security team with clear roles, responsibilities, and career development paths
• Foster a culture of innovation, collaboration, and operational excellence
• Provide mentorship, coaching, and professional development opportunities
• Collaborate effectively across GSS functions and with broader ServiceNow organization

Technology & Innovation

• Champion the integration of emerging technologies (AI, predictive analytics, IoT sensors, real-time monitoring) to enhance event security capabilities
• Partner with GSS Risk, Technology, and Enablement Services to leverage security systems and technological solutions
• Drive innovation in threat detection, crowd management, access control, and emergency notification systems
• Evaluate and implement security technologies that improve both effectiveness and attendee experience

Qualifications
Required Qualifications
Experience

• 12+ years of progressive experience in corporate event security, physical security, or related security operations
• 5+ years in security leadership roles with demonstrated experience managing large-scale events (5,000+ attendees)
• Proven track record developing and implementing comprehensive security programs from concept to execution
• Experience managing multi-million dollar budgets and complex vendor relationships
• Background in global/international event security operations across multiple geographies

Technical Expertise

• Deep knowledge of event security principles, threat assessment methodologies, and risk mitigation strategies
• Expertise in access control systems, surveillance technologies, emergency response protocols, and crisis management
• Understanding of regulatory compliance requirements (duty of care, local permitting, venue regulations)
• Familiarity with security technology trends, AI applications, and data analytics for security operations
• Experience with incident command systems and emergency management frameworks

Leadership & Business Acumen

• Exceptional leadership and people management skills with proven ability to build and develop high-performing teams
• Strategic thinker with strong business acumen and ability to align security initiatives with business objectives
• Outstanding communication and executive presence with ability to brief C-level stakeholders
• Demonstrated ability to influence without direct authority and build cross-functional partnerships
• Project management expertise with ability to manage multiple complex initiatives simultaneously

Education & Certifications

• Bachelor's degree in Security Management, Criminal Justice, Business Administration, or related field (Master's preferred)
• Professional certifications strongly preferred: CPP (Certified Protection Professional), PSP (Physical Security Professional), CPP-I (Certified Protection Professional-International), or equivalent
• Industry-specific event security certifications a plus

Preferred Qualifications

• Experience in technology industry or fast-paced, high-growth corporate environments
• Background in executive protection or high-profile event security
• International security operations experience with understanding of diverse cultural and regulatory environments

JV19
For positions in this location, we offer a base pay of $184,100 - $322,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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