Lindblad Expeditions
Helpdesk Analyst / Technical Support Specialist
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WHO WE ARE
Lindblad Expeditions is the pioneer in the Expedition Travel space, from taking the first citizen explorers to Antarctica in 1966, to opening the Galapagos and Easter Island to tourism in 1967, to leading the first tourist expedition through the Northwest Passage in 1984, to launching our innovative partnership with National Geographic in 2004. Now taking nearly 25,000 guests per year to some of the world’s most remote and pristine locations on our fleet of 16 ships, we do whatever it takes to ensure our guests experience the “Exhilaration of Discovery”.
We are seeking a dedicated Helpdesk Analyst / Technical Support Specialist to deliver exceptional assistance and support for computer systems, hardware, and software. This role involves responding to user inquiries, conducting diagnostic tests, isolating issues, and determining effective solutions to ensure optimal system performance.
The successful candidate will effectively perform all essential responsibilities, demonstrating a commitment to excellence in technical support. Additional duties may be assigned as needed to meet the evolving needs of the organization.
ESSENTIAL DUTIES
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Install, modify, and repair computer hardware and software.
- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Document internal procedures.
- Maintain daily performance of computer systems.
- Resolve technical problems with Local Area Networks (LAN).
- Install computer peripherals for end users as needed.
- Maintain inventory of all equipment, software and software licenses.
- Assist with onboarding/off-boarding of users.
- Assist with day-to-day purchasing of IT equipment and office printer supplies.
- Work on special projects assigned by the Help Desk Manager.
- Travel to remote sites for support if needed.
- Adhere to company policies in performance of daily activities.
QUALIFICATIONS
- Strong working knowledge of Office software products, databases, networking, and remote-control software.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in both written and spoken English.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- Strong sense of discretion & confidentiality required.
- A+ Certification preferred
- NOTE: This hybrid role requires someone onsite Tue/Wed/Thu each week in Seattle
OUR BENEFITS
• Travel benefits for employees and their family
• Voyage of Discovery trips for employees to travel as guests
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays
• 2-3 Floating Holiday Options (pro-rated per start date)
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount
Communication Skills
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.
COMPENSATION STATEMENT
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.
For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.
Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.
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