Provides remote technical support through phone, email, and chat. Troubleshoots basic computer, software, internet, password, and account-access issues; installs and configures software; documents resolutions; escalates complex problems; and delivers friendly assistance to employees and customers.
We are seeking a motivated and customer-oriented Remote Help Desk Technician to provide technical assistance to employees and customers. The ideal candidate should have basic computer knowledge, good communication skills, and the ability to troubleshoot common technical issues. Previous IT experience is preferred but not required.
Key Responsibilities
- Respond to technical support requests via phone, email, and chat.
- Troubleshoot basic computer, software, and internet issues.
- Assist users with password resets and account access.
- Install and configure basic software applications.
- Document technical issues and resolutions.
- Escalate complex problems to senior IT staff.
- Provide friendly and professional technical assistance.
Qualifications
- High school diploma or equivalent.
- Basic computer and internet knowledge.
- Familiarity with Windows and Microsoft Office.
- Strong communication and problem-solving skills.
- Ability to work independently.
- Previous IT experience or CompTIA A+ certification is an advantage but not required.
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What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
