Hotel Training Operations Manager [Travel required]

Job Title: Hotel Training Operations Manager

Location: Remote with 70-80% Travel 

We are seeking an adaptable Operations Training Manager to join our Hospitality Programs team and play a key role in launching new hotel properties and supporting property takeovers for seamless operations on day 1 of hotel opening. This position is ideal for someone who flourishes in challenging situations, loves diving deep to root cause issues, and takes pride in seeing team members develop and thrive. The Operations Training Manager will be essential in ensuring smooth transitions during property takeovers, training staff, supporting hiring efforts, and embedding our brand standards and operational excellence at each location.

At Kasa our core value is being a "Hall of Fame Host," which translates to delivering exceptional service in every interaction, creating memorable experiences for our guests, and empowering our teams to do the same with every opportunity they have. The role requires a passionate hospitality expert who thrives in fast-paced environments and is committed to driving a "Guest First" mentality, whether the roles that are being trained for are guest-facing or behind the scenes.

On-Site Training & Transition Support:

• Travel to new properties and remain on-site for an extended periods of time (several weeks straight) per assignment to ensure the successful launch of new properties.
• Conduct hands-on training by working across all shifts and functions to understand and demonstrate what right looks like for critical tasks before reverse shadowing team members.
• Serve as a brand ambassador, exemplifying exceptional customer service and operational excellence.

Staff Development & Leadership Support:

• Lead the onboarding and training of newly hired staff, including property leadership, on critical systems, operational procedures, and brand standards.
• Track and analyze key training metrics, including completion rates, knowledge retention, and operational performance improvements after the initial transition of the property.

Hiring & Operational Support:

• Support hiring efforts for key roles at the property, ensuring alignment with brand, culture, and service expectations.
• Assist in the initial stabilization of property operations during the transition phase. This includes co-managing the day to day operations of the rooms department during the initial takeover period to help facilitate hands on training of the management team.

Training Program Development:

• Work with the centralized training team to be the subject matter expert who helps refine training materials tailored to hospitality operations.
• Assist in evolving our training approaches to meet the unique needs of each property and its staff.

Experience:

• 5+ years in hospitality management, including experience in hotels, resorts, or food & beverage environments, in a supervisory or training position.
• Background as part of a task force or learning development development team.

Attributes:

• Coach: Leverage strong training and facilitation skills to design, develop, and implement engaging learning programs that address the diverse needs of our team. This role involves personalized coaching and mentoring, identifying individual and group skill gaps, and continuously refining training modules to drive professional growth and operational excellence.
• Effective and Inspiring Communicator: Demonstrate exceptional written and verbal communication skills to articulate training objectives clearly and foster an environment of open dialogue. You will build strong interpersonal relationships across the organization, ensuring alignment with our hospitality standards.
• Agile: Thrive in a fast-paced, dynamic environment by quickly adapting to changing priorities. Embrace a proactive approach to revising training strategies, and jumping in to resolve operational changes as they appear.

Requirements:

• Ability to travel 70% of the time and live on-site for extended periods of time.
• A commitment to delivering outstanding guest experiences through operational excellence.
• Passion to learn a new PMS System, and various other tech stacks.

• Due to the nature of the role we offer flexible time off between assignments for extended periods (Normally 9 days for every 21 days on).
• Competitive compensation and benefits package.
• Opportunities for professional growth within a dynamic and innovative organization.
• A chance to make a significant impact on the success of each property and the broader portfolio.