Houseperson

General Position Summary:

Responsible for achieving and maintain an exceptional level of cleanliness throughout the public areas of the hotel, spa and the meeting rooms. Maintains clean and attractive guest rooms and common areas in keeping with the organization’s cleanliness standards.

Essential Functions/Major Responsibilities:

• Approaches all guest encounters utilizing the Clearly Superior Customer Service standards
• Maintains clean, neat and orderly appearance of public areas by cleaning furniture, polishing glass and mirrors, dusting and/or polishing elevators, planters, framed pictures and other furniture located in the common areas of the hotel
• Sweeps, vacuums, mops, scrubs and polishes floors, hallways and stairs, strips floors, waxes floors, shampoos and extracts dirt from carpets, keeping guests’ safety as a paramount concern (i.e., uses place cards to alert guest and personnel to potential slips and fall hazards) Vacuums, sweeps, mops, and cleans carpet and flooring in the rooms and throughout the facility
• Routinely inspects work areas, identifying cleaning needs, potential safety hazards, problem or repair need, and handling the same.
• Dusts, brushes, polishes, cleans and vacuums furniture, glass, mirrors, curtains, framed pictures, appliances and other structural fixtures and furnishings in guest rooms
• Prepares beds, cleans restrooms and replaces amenities
• Strips beds and collects dirty linens while following organization’s blood borne pathogen program
• Removes trash and dirty linens from public areas and guest rooms
• Stocks Room Attendant carts with an adequate supply of appropriate products
• Maintains an adequate supply of linens, cleaning chemicals and amenity inventories, advising supervisor of recording needs as supplies get low; organizes shelves in the store rooms
• Delivers special requests from the Housekeeping Department to guest rooms, such as cribs, roll away beds, extra linen, etc.
• Loads and unloads laundry machinery and performs all stages of linen processing, (sorting soiled and clean linen etc.)
• Attends all vendor and company training
• Cleans laundry machinery as necessary
• Assists in laundry inventories

Secondary Functions:

• Effectively manages time in an effort to stay within the daily cleaning schedule
• Properly tags lost and found items and delivers them to Housekeeping Office for storage
• May be required to assist with Room Attendant and Laundry Attendant duties depending on staffing levels
• Attends all vendor and company training
• Maintains confidentiality of all guests Reports all room damage immediately to the housekeeping supervisor
• Other duties as assigned

Specific Job Skills:

• Ability to follow directions
• Demonstrate excellent verbal and written communication skills
• Ability to problem solve, handle stressful situations and make good decisions and meet deadlines
• Ability to act professionally with difficulty situations and people
• Ability to function in a team-orientated environment and work independently
• CPR Certified

Education and/or Experience:

High School diploma or GED desired. Previous environmental cleaning experience preferred.

Job Conditions:

Working conditions include working in a hotel and a spa with equipment necessary to provide services as outlined in this job description. Other working conditions may include working with others, frequent interruptions, and working evenings and/or weekends. Working in a smoke-filled environment may be necessary. Other conditions include working alone with frequent interruptions.

Physical Requirements:

Ability to lift 75 lbs. while standing, twisting, or bending. Manual and finger dexterity is required to perform duties and may involve standing, sitting, bending, kneeling for extended periods of time and will include reaching with arms and hands