HR Employee Success Associate

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. 

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. 

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. 

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. 

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

The HR Employee Success Partner plays a pivotal role in fostering a high-performing, engaged, and inclusive culture at BetterUp. This role focuses on supporting employee relations, performance management, and engagement survey execution—empowering managers and employees to thrive.

As a trusted partner to leaders and employees, you will handle sensitive employee relations matters, support the end-to-end performance enablement cycle, and act as the operational lead for our employee engagement listening strategy. You’ll work closely with HR Business Partners, L&D, and HR Ops to ensure that employees feel supported, challenged, and cared for.

What you’ll do:

Employee Relations & Workplace Culture

• Serve as a first point of contact for employee relations matters, offering thoughtful and compliant guidance to managers and employees.

• Conduct or support investigations and resolution of ER issues with fairness, discretion, and attention to detail.

• Partner with legal, compliance, and HRBPs to uphold our values and policies while minimizing risk.

Performance Management & Manager Enablement

• Support and scale our performance management framework, ensuring clear expectations, growth-oriented feedback, and action planning.

• Partner with L&D to co-facilitate training sessions on performance enablement, feedback, and effective management.

• Provide operational and analytical support during key talent processes (e.g., calibration, check-ins, development plans).

Engagement & Listening Strategy

• Own execution of the company-wide engagement survey (e.g., Peakon), from launch to results analysis and action planning.

• Analyze trends in engagement and retention, surfacing actionable insights to HRBPs and leaders.

• Monitor key employee sentiment metrics and recommend interventions to support team and manager effectiveness.

Talent Program & Project Support

• Contribute to strategic people programs (e.g., career planning, org design) with an employee success lens.

• Leverage project management tools to support streamlined, cross-functional delivery of HR initiatives.

If you have some or all of the following, please apply:

• Bachelor’s Degree in Human Resources Management, Psychology, Business,  and/or related field 

• 4-6 years of experience in an employee relations capacity working through complex situations and escalations, preferably in a product/tech or professional services organization

• Experience conducting workplace investigations and managing HR compliance issues

• Clear demonstration of strong judgment, coaching, influencing, and problem-solving

• Self-driven, autonomous, and a team player

• Strong problem-solving skills, ability to analyze data, understand trends, and develop recommendations for action based on the analysis 

• Excellent communication, negotiation, and conflict resolution skills

• Highly resourceful and comfortable working with ambiguity

• Proven ability to handle confidential information with discretion.

• Workday HRIS Experience a Plus +

• SHRM/PHR or additional HR-related credentials/certifications a Plus +

Benefits: 

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 

• A competitive compensation plan with opportunity for advancement

• Medical, dental, and vision insurance

• Flexible paid time off

• Per year: 

  • All federal/statutory holidays observed

  • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)

  • 5 Volunteer Days to give back

  • Learning and Development stipend

  • Company wide Summer & Winter breaks

• Year-round charitable contribution of your choice on behalf of BetterUp

• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $94,000.00 - $162,000.00

If you live in New York, the base salary range for this role is: 

• $108,000.00 - $162,000.00: New York City

• $94,000.00 - $140,000.00: Albany, Buffalo, Nassau, Newburgh, Rochester

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co

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