HR Generalist

About Us

At Hiya, we're making calls safe, useful, and human again.

Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that.

Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again.

This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next.

Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again.

About the Role

We’re hiring an HR Generalist to help scale and strengthen our global people operations. This is a hands-on role for an experienced HR professional who has owned core HR processes and is ready to take on broader responsibility across benefits, systems, compliance, and employee lifecycle operations in a growing, multi-country environment.

You’ll thrive in this role if you’re proactive, highly organized, and enjoy getting into the details, while balancing empathy with operational rigor. You think in systems and processes, not just individual tasks, and you care deeply about delivering a smooth, respectful, and inclusive employee experience. A forward-thinking, AI-enabled mindset is essential, as you’ll support a global people function across the U.S., Canada, and Europe, and help build scalable HR operations that continue to improve as the company expands.

• Own end-to-end HR operations across the employee lifecycle, ensuring accurate, compliant execution of onboarding, job and compensation changes, leave administration, and offboarding in a multi-jurisdiction environment

• Lead benefits administration across core and ancillary programs, including enrollments, qualifying life events, vendor management, audits, reconciliations, and benefits-focused employee education

• Act as a trusted HR subject-matter resource, providing consistent policy interpretation and guidance on benefits, payroll coordination, leaves, and people programs

• Serve as the primary owner of the HRIS and connected people systems, maintaining data governance, integrity, reporting, and audit readiness across platforms

• Execute and oversee employee data transactions with precision; produce reports and insights to support compliance, operational decision-making, and leadership needs

• Develop, document, and continuously improve HR SOPs, internal knowledge bases, and employee-facing resources to ensure clarity, consistency, and scalability

• Support multi-jurisdiction employment compliance across federal, state, local, and international regulations, partnering with Legal, Payroll, and legal advisors on audits, filings, recordkeeping, and policy updates, and actively driving alignment and standardization across global compliance processes.

• Identify operational risks, inefficiencies, and control gaps within HR workflows; design and implement scalable, repeatable processes aligned with company growth

• Partner cross-functionally with Payroll, Finance, IT, Legal, and external vendors to ensure seamless, compliant HR operations

• Leverage AI, automation, and system enhancements to reduce manual work, improve data accuracy, and elevate the employee experience

What We’re Looking For

Required Experience:

• Prior experience as an HR Specialist or HR Generalist, with direct ownership of core HR operations including benefits administration, HRIS management, and end-to-end employee lifecycle processes

• PHR, SHRM-CP, or equivalent HR certification demonstrating formal HR training and professional foundation

• Applied, working knowledge of U.S. employment laws and HR compliance requirements, with experience supporting regulated processes, audits, and policy adherence

• Exceptional attention to detail and follow-through in managing sensitive employee data, system workflows, and compliance-critical documentation
  Proven ability to operate independently in evolving environments, building, documenting, and continuously improving scalable HR processes

• Strong fluency with HR technology and AI-enabled tools, including the ability to evaluate, adopt, and translate automation into effective, employee-friendly HR solutions

Nice to Have

• Experience supporting a distributed or global workforce

• Exposure to system implementations, migrations, or HR tool integrations

Compensation & Ownership

• Base Salary: $65,000 - $85,000

• Equity Compensation: ownership aligned with your impact and the company’s growth

• Compensation is determined by role scope, skills, experience, location, and market data.

Benefits & Support

• mployer-sponsored Insurance

  • Medical, dental, and vision (PPO & HDHP); 50% dependent coverage

  • Health, flexible spending, and dependent care accounts

  • Life, AD&D, and accident coverage, with company-paid life and long-term disability

• 401(k) with 3% company match (via Fidelity)

• Flexible vacation policy and paid company holidays

• Paid parental leave

• Work-from-home equipment stipend

• $1,000 annually to invest in your learning and growth

• $1,000/year in charitable donation matching

• Team lunch 2x per week

This position is based in Seattle, WA, USA.

We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.

Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!