Human Resources Generalist

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

What you’ll be doing

• Identify, recruit, and make recommendations for hiring candidates for all hotel positions.  Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc.  Oversee the maintenance of accurate and up-to-date personnel files on all employees.  Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process.  Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.
• Conduct, document and analyze data from exit interviews, turnover statistics, absenteeism reports and etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention. 
• Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.)
• Support and administer an effective employee relations program.  Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Support and promote the Employee Resolution process.  
• Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Human Rights, Employment Standards, employee records administration, etc.).  Conduct annual HR compliance/standards self-audit.  Communicate and interpret all company and hotel policies and procedures.  Review and make recommendations as appropriate to management and/or HMG Human Resources to improve HR policies, procedures and practices. 
• Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives. Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs.
• Ensure worker’s compensation claims are properly documented and reported.  Ensure that there is an active safety committee at the hotel, that safety programs are implemented, and that employees are motivated to follow safety procedures.
• Provide required documentation in response to unemployment claims.  Participate in unemployment hearings as needed.  Ensure that paperwork is complete and documentation is thorough so the company’s position can be legally and effectively represented. 
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel staff, Corporate Human Resources, and Corporate Legal and Sonesta HR Shared Services/Hire to Retire.
• Interact with outside contacts:
  • Candidates and applicants – discuss employment opportunities and conduct interviews
  • Guests – to ensure their total satisfaction
  • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media). 
• May coordinate and administer locally developed specialized recognition programs.
• May serve as “manager on duty” as required.
• Perform other duties as assigned

This job supports the Human Resources Director and the management team in the hotel Acts a resource for all employees.  

Anticipated Pay Range & Additional Job Information

Pay range for this position is $65,000.00-70,000.00 pay may vary depending on various factors but not limited to job related knowledge, skills and job specific overall experience.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer: 

Salaried FTE Benefits

• Food and Beverage Discount
• RRSP Match
• Drycleaning
• Competitive Medical and dental benefits
• Competitive Extended health care coverage
• Various employee perks and benefits
• Tuition reimbursement
• Employee Assistance Program  
• Competitive Short- and Long-term disability program
• Paid vacation
• Paid sick days
• Employee discounted hotel rate- for all Brands within the company

Unionized FTE Benefits

• Food and Beverage Discount
• RRSP Match
• Tool and shoe reimbursement
• Competitive Medical and dental benefits
• Competitive Extended health care coverage
• Various employee perks and benefits
• Tuition reimbursement
• Employee Assistance Program
• Competitive Short term disability
• program
• Paid vacation
• Paid sick days
• Employee discounted hotel rate- for all Brands within the company

Unionized PTE Benefits

• Food and Beverage Discount
• Employee discounted hotel rate
• Tool and shoe reimbursement
• Various employee perks and benefits
• Employee Assistance Program

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. 

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.