IFM Operations Manager

Job Title

IFM Operations Manager

Job Description Summary

Job Description

Primary Responsibilities

• Lead onboarding and training programs for IFM Facility Managers and Technicians.
• Maintain process documentation, playbooks, training materials, and onboarding programs.
• Provide coaching and operational support to field teams.
• Ensure compliance with overtime reporting, p-cards, preventive maintenance requirements, refrigerant management, safety training, and management agreements.
• Manage communications, reminders, and deadline tracking across IFM teams.
• Develop and maintain site/property repositories containing key facility information and documentation.
• Support IFM resources, supplier information, and operational tools.
• Conduct audits and partner with service line leaders on performance feedback.
• Analyze operational metrics, identify service gaps, and implement corrective actions.
• Drive best practices, innovation, efficiency improvements, and operational excellence initiatives.
• Work with Team to Ensure Preventative Maintenance is programmed into CMMS tool and executed according to plan and budget

Key Competencies

• Executive-level written and verbal communication
• Microsoft Office proficiency (Excel, PowerPoint, Word, Outlook)
• Problem Solving and Analytical Thinking
• Customer focus
• Financial and business acumen
• Leadership and emotional intelligence
• Relationship management
• Team orientation and collaboration

Vendor management

• Ability to multitask under pressure
• Strong organization and attention to detail

Education & Experience

• Bachelor’s degree in business administration or related field.
• 8–10 years of commercial property management or facility management experience.
• Strong background in financial reporting, variance analysis, and contract review.
• Experience managing, developing, and motivating teams.
• CMMS/work order management experience preferred.

Continuous Improvement Perspective

• Training and capability development
• Standard work/process governance
• Compliance management
• KPI and operational reporting
• Root-cause analysis and corrective actions
• Knowledge management
• Continuous improvement and best-practice deployment

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS
The PHYSICAL DEMANDS described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 85% of the time; and extend hands and arms in any direction.  

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 106,250.00 - $125,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”