Implementation Consultant - Brazil

We are looking for inspired technology specialists who love the challenge of implementing and onboarding the JumpCloud platform  through the fluid exchange of ideas, education, support, integration, and adoption of our Unified platform.

In this position, you will:

Guide our direct customers and partnered organizations through scalable implementation and onboarding project plans.

Build custom onboarding plans when appropriate, based on the needs of the customer and the service offering they have purchased.

Consult, plan, and assist with all sizes of roll outs of JumpCloud in customers’ existing environment and infrastructure.

Resolve onboarding and implementation issues via email, or remote web session.

Regularly follow-up with customers on recommendations, updates and action plans.

Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal resources to provide the most effective solutions for our partners and customers.

Ensure the success of our customers as they transition to our product - one which ensures the access of their entire employee base to all of the resources they need - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day.

Be constantly learning through researching and evaluating technologies to capture new information for reuse throughout the team, organization, and for end users.

Use your technical background and experience to help facilitate the onboarding and knowledge transfer of new team members.

Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases.

Work hands-on in customer environments when applicable to execute migration or configuration tasks.

We’re looking for… someone who likes the challenge of ensuring the success and delight of customers when using our software products who displays phenomenal abilities to demonstrate and articulate our product and company in front of technical audiences.

• Someone who likes the challenge of ensuring the success and delight of customers when using our software products who displays phenomenal abilities to demonstrate and articulate our product and company in front of technical audiences.

• A strong desire to see customers win and be successful at their jobs through the utilization of our Directory Platform software

• 3 to 5 years experience in a prior client-facing SaaS onboarding role

• Excellent project and account management skills

• Excellent interpersonal communication and customer service skills 

• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment

• Strong oral and written communication skills 

• Possesses a logical approach to problem solving

• Moderate infrastructure, architecture, integration, and environment knowledge

Previous work experience in a technical domain, or positioning a SaaS product to those audiences, and a foundational understanding of the following technologies is strongly preferred:

Full end-user lifecycle from new user onboarding to complete offboarding

OAUTH/SCIM API integration concepts and how to leverage them

Project management and implementation roll out experience

Salesforce experience with account management and automation

Administrating or supporting SMB environments & architecture

Office365 / G-Suite administrative understanding

Enterprise/Mobile Device Management - Windows, MacOS, Linux, iOS, Android

Directory Services, specifically Active Directory and LDAP

Networking & Authentication (RADIUS a plus!)

SSO Protocols - SAML, OIDC, SCIM

Software systems setup and configuration experience

Associates degree desired, but not required