Implementation Control Analyst

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

As an Implementation Control Analyst, you will work on a small (but mighty!) team focusing on implementations, reimplementations, new products, and the optimization of internal processes. We’re looking for people who are able to see both the big and small picture, with a detail-oriented and data driven approach to their day-to-day work. 

In this role, you will complete high-volume and data-rich processes, with an eye towards constant improvement and optimization. To succeed, you will need to be an analytical, collaborative, and diligent self-starter. You will work cross-functionally with Client Success Managers, Implementations, Client Support, Operational Excellence, and other internal teams to ensure successful implementations of our product to new clients.

The Implementation Control team is centered around the quality and risk of a client’s setup. This individual will be called upon to identify and address risk associated with modifications to client setups, product deficiencies, and process improvements, with a critical eye toward operational efficiency. The Implementation Control Analyst will work hand-in-hand with cross-functional stakeholders, to execute and improve upon day-to-day operations and processes, specifically focusing on minimizing operational loss on paydays. 

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

Technical Leadership and Expertise

• Conduct comprehensive quality assurance and data analysis for new client implementations to mitigate operational risk exposure

• Collect, analyze, and decision on customer data to minimize risk and drive program performance 

• Identify, investigate, and own payment and product issues by working with cross-functional teams to drive positive outcomes for customers and peers

• Reconcile end-user account balances and investigate discrepancies 

Organizational Influence and Advancement

• Identify and minimize risks throughout the lifecycle of implementations & reimplementations

• Make business decisions based on risk exposure for new and existing clients

• Report, troubleshoot, and take ownership of incidents through resolution

• Participate in strategic projects that drive revenue and reduced operational risk

Collaboration and Team Work

• Work collaboratively on continued evolution of operational functions and drive improvement of key performance indicators

• Work and communicate cross-functionally with internal stakeholders on all aspects of day-to-day operations 

• Become a subject matter expert in the end to end DailyPay systems and processes, advising peers on best practices for different customer scenarios

• Bachelor’s degree with 2+ years of data analytics, finance, or auditing experience

• Ability to take initiative and be a proactive problem solver

• Strong Excel and analytical skills

• Excellent project management skills and a high level of attention to detail

• Ability to adapt and thrive in a product knowledge-heavy environment

• Strong troubleshooting and root cause analysis

• Capacity to prioritize and handle multiple projects simultaneously

• High quality cross-functional communication and interpersonal skills

• Previous experience at a rapid-growth company

• SQL experience

• Competitive compensation

• Opportunity for equity ownership

• Private health insurance option

• Employee Resource Groups

• Fun company outings and events

• Generous PTO Allowance

• 5% Pension contribution