Implements enterprise software solutions for customers and partners, from technical assessment and planning through deployment, testing, training, and project completion. The role installs and integrates Imprivata products with healthcare, identity, virtualization, database, and mobile device management technologies. Responsibilities include troubleshooting Windows environments, coordinating project activities, maintaining implementation methodologies, developing technical documentation, conducting workshops, and delivering advanced customer and partner training. Extensive domestic travel of approximately 75% is required.
Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it her
We are seeking an Implementation Engineer to join our team for remote opportunity out of the United States.
Job Summary
The Implementation Engineer is responsible for post-sales work with the company's customers and business partners within US in the planning and execution of software implementations. This role implements projects and applies technical and project management skills to directly contribute to the company's product implementations and be a key contributor in the development and evolution of the company's deployment methodology. Extensive domestic travel is required approximately 75% of the time.
Duties and Responsibilities
- Assess customer technical environments and develop detailed solution recommendations and implementation plans for project teams.
- Manage assigned customer implementation activities from planning through end-user deployment, including installing Imprivata products, testing solutions, and coordinating project tasks.
- Serve as a technical resource on Imprivata products and their integration with technologies such as Citrix, VDI, AutoIT, and MDM platforms.
- Contribute to and maintain project methodologies, processes, best practices, and documentation.
- Help maintain a repository of current Imprivata solutions and offerings to support efficient project planning and execution by the PMO.
- Support internal technical initiatives by developing technical collateral, delivering field workshops, and promoting standardized, repeatable processes.
- Deliver advanced product training to customers and channel partners.
- Other duties as assigned and required
Qualifications
- Bachelor’s degree in business, computer science, engineering, or a related discipline, or equivalent relevant experience.
- 5+ years of experience implementing enterprise software packages or custom systems, including three to five years administering and independently troubleshooting Windows environments.
- Experience implementing client-server software and applications that affect end users, preferably in healthcare, banking, manufacturing, or other complex environments.
- Working knowledge of Imprivata solutions, including OneSign/Confirm ID, Imprivata PAM, and GroundControl; major EMR systems such as Epic, Cerner, McKesson, or Meditech; and identity management, provisioning, and web SSO.
- Familiarity with virtualization platforms such as Citrix, VMware, Hyper-V, or Nutanix, and MDM platforms such as Workspace ONE UEM, Citrix Endpoint Management, Microsoft Intune, or Ivanti Endpoint Manager Mobile.
- Experience with relational databases such as MS SQL, Oracle, MySQL, or PostgreSQL, including SQL, stored procedures, and SSIS; and UI-level scripting with VBScript, JavaScript, or AutoIT.
- Experience with support CRM systems; Salesforce preferred. Familiarity with LAN/WAN infrastructure, including switches, routers, and firewalls, is a plus.
- Experience training and consulting on enterprise software and related technologies, such as security, PKI, directory services, authentication, encryption, identity management, and PC software.
- Strong communication, analytical, leadership, and project management skills, including the ability to estimate, plan, and report work and resolve technical project issues. PMP certification preferred.
- Self-motivated and customer-focused, with the ability to meet deadlines and provide responsive service in complex environments.
This position offers a total compensation range of $77,827.00 - $107,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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