DEUNA Jobs

Implementation Manager US

DEUNA

Implementation Manager US

Posted 14 Days Ago

Remote or Hybrid

Hiring Remotely in United States

Mid level

Remote or Hybrid

Hiring Remotely in United States

Mid level

Own merchant onboarding and technical integration projects from post-sale design through go-live and three weeks of stabilization. Prepare integration documentation and statements of work, create timelines, manage risks and stakeholders, support merchant engineering teams, coordinate Product and Engineering work, develop UAT matrices, validate payment flows, and ensure operationally successful launches.

The summary above was generated by AI

About DEUNA 🧡

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀

Visit https://www.deuna.com/ to learn more about us!

About the Role

As an Implementation Manager, you will take full ownership of the merchant onboarding and integration journey after pre-sales closes the technical design.

You will prepare integration packages, build go-live plans, answer technical questions, coordinate internal teams for product developments, and ensure high-quality and on-time merchant go-lives.

You will be measured not only by the speed of onboarding but also by the quality of the go-live — making sure every flow, exception, and integration need is correctly addressed and tested.

Responsibilities

Prepare and deliver a full Statement of Work (SOW) for the merchant, including:

Test credentials

API documentation

Integration diagrams

Any project-specific technical material

Define and align a Go-Live Timeline:

Work with the merchant to break down the project into phases (if needed)

Identify key milestones, dependencies, and risks

Be the merchant’s main technical point of contact during integration:

Support the merchant’s technical team with questions, troubleshooting, best practices, and clarifications

Own and push timelines:

Ensure the merchant and internal teams are meeting the project deadlines

Actively manage risks, delays, and escalations

Collaborate closely with the Product and Engineering teams to:

Escalate and prioritize integration blockers

Follow up on new developments and product features required by the merchant

Build UAT (User Acceptance Testing) matrices:

Internal-facing UAT matrices to align Product teams on the development acceptance criteria

Merchant-facing UAT matrices to ensure the merchant tests every critical payment flow and use case

Drive a clean go-live process:

Monitor launch success

Ensure operational readiness of all flows (payment success, failure handling, refunds, tokenization, etc.)

Post-go-live support:

Stay engaged for 3 weeks after go-live to ensure stability before handing off the account.

Requirements

3+ years of experience in technical project management, technical account management, merchant integrations, or technical consulting — preferably in Fintech, Payments, or SaaS companies.

Strong technical understanding of payment integrations (APIs, SDKs, payment gateways, fraud vendors, alternative payment methods).

Exceptional project management skills: timeline creation, stakeholder management, risk mitigation.

Client-facing experience: comfortable leading technical conversations with merchant engineering teams.

Organized and proactive: capable of running multiple integration projects at the same time.

Experience with UAT planning and test case validation.

Fluent in Spanish and English.

Startup or high-growth tech environment experience is a plus.

What will you find when you join DEUNA?

- A multicultural team distributed throughout LATAM

- Dynamism, agility and constant innovation

- Being part of a high-impact solution for an entire region

- The best tools and technology to operate

- Being part of the startup culture.

- We are in full expansion!

Benefits:

Vacations and additional PTO 🏝️

Remote work from anywhere 💻

Economic support for health insurance, internet and cell phone line📱🌐

We all own DEUNA, we offer stock options 💸

Learning and development platform 📚

Multidisciplinary, diverse and dynamic team 🧡

Growth and career path 🚀

Be part of a dynamic team that's creating the next generation payments platform.

DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace. All employment decisions at DEUNA are made without discrimination based on nationality, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic protected by law.

Similar Jobs

Zscaler

Manager, Quote to Order

32 Minutes Ago

Easy Apply

Remote or Hybrid

Easy Apply

146K-182K Annually

Mid level

146K-182K Annually

Mid level

Cloud • Information Technology • Security • Software • Cybersecurity

Manages the Quote-to-Order function, including Salesforce CPQ operations, systems strategy, roadmap development, backlog prioritization, application support, and process improvements. Partners with Sales Operations, Deal Desk, Finance, Pricing, and business leaders to improve quote-to-cash execution. Leads and develops analysts and QA engineers while driving operational excellence, solution design, Agile delivery, and adoption of AI tools.

Top Skills: Agile MethodologiesAi ToolsConfigure Price Quote (Cpq)SalesforceSalesforce Cpq

BAE Systems, Inc.

Site Reliability Engineer

33 Minutes Ago

Remote or Hybrid

118K-201K Annually

Senior level

118K-201K Annually

Senior level

Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense

Deploy, monitor, automate, and support large-scale distributed IaaS, PaaS, and SaaS environments. Build reliable infrastructure, measure production performance, resolve complex service issues, scale systems through automation, and collaborate across engineering, DevOps, security, and IT operations teams. The role requires expertise in networking, cloud technologies, storage, virtualization, infrastructure automation, and service lifecycle management, with eligibility for Secret and TS/SCI clearances.

Top Skills: AnsibleAzure StackCephHelmIaasJdfsJuniperKubernetesNfsOpenstackPaasS3SaaSSecurity+TerraformVMware

Dropbox

Product Manager

33 Minutes Ago

Remote

United States

173K-234K Annually

Senior level

173K-234K Annually

Senior level

Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy

Own DocSend customer-facing product experiences from discovery through launch and iteration. Define product strategy, prioritize customer problems, guide Engineering and Design, evaluate quantitative and qualitative insights, establish success measures, and drive foundational improvements, AI-powered workflows, and multi-product experiences across Dropbox and DocSend.

Top Skills: AIAutomationSaaS

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
Major Tech Employers: Amazon, Microsoft, Meta, Google
Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
Notable Investors: Madrona, Fuse, Tola, Maveron
Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute