Implementation Manager

About Onboard
Onboard by Conservice is a tech-enabled bulk internet management service built for
multifamily and single-family rental property owners. We manage the complete internet
program lifecycle, from ISP contracting through resident enrollment, property
management system (PMS) integration, and post-launch handoff, enabling property
owners to deliver premium connectivity amenities without the operational complexity.

The Role
In this role, you will act as a project manager and delivery owner of bulk internet
service implementations. You will serve as a trusted connectivity advisor to property
owners, executive stakeholders, and site teams. You will leverage administrative
support, ISP partner management, and cross-functional collaboration to drive project
timelines, enforce scope boundaries, and ensure successful go-live launches.

Location: United States (Remote / WFH, with infrequent travel)
Reports To: Implementation Team Lead / Director of Professional Services

Core Objectives & Responsibilities

• Project Ownership: Manage multiple concurrent property implementations from
  contract execution through property management system (PMS) integration,
  resident communications, go-live, and Account Management handoff.
• Time-to-Market Optimization: Drive internal and external stakeholders to
  compress contract-to-go-live cycles, maintaining focus on predictable go-live dates
  that unlock property revenue and program value.
• Task Execution & Delegation: Own the execution of backend administrative tasks
  through a mix of self-performance and delegation to administrative support staff,
  auditing admin output, verifying task completion, and remaining fully accountable
  for project quality and outcomes.
• Client Leadership & Scope Protection: Serve as the authoritative internet
  connectivity advisor for property leadership. Drive direct, outcome-focused client
  communications, set clear operational boundaries, and firmly prevent scope creep or
  unapproved custom requests.
• Cross-Functional Alignment: Partner seamlessly with internal departments,
  including Sales/Solution Consulting, Internet Provider Relations, Resident Marketing,
  and Account Management.
• Data Integrity & Oversight: Ensure 100% accuracy between account records,
  property level contracts, provider contracts, Salesforce records, and internal admin
  systems to achieve clean financial audits prior to project handoff.
• KPI Excellence: Consistently meet or exceed core team performance metrics, including Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff Speed, Onboarding CSAT, and Communication SLAs.

Compensation & Benefits

• Competitive salary and performance-based bonus
• Health, dental, vision, and HSA
• 401(k) with company match
• Basic life & AD&D coverage
• PTO in accordance with the company’s current PTO plan
• Holiday pay in accordance with the company’s current paid holiday schedule

Ideal Qualifications

• 2+ years of project management, customer success, or professional services
• experience in Telecommunications (internet connectivity), Property Management,
  or PropTech.
• Proven track record of managing high-volume, concurrent project pipelines without
  sacrificing quality or stakeholder alignment.
•  Demonstrated ability to speak with authority, negotiate skillfully, push back
  tactfully against demanding client requests, and manage conflict calmly.
• Proficiency with project workflows, Salesforce CRM, AI workflow automation, and
  data analysis using spreadsheets (Excel/CSV charge reconciliation). 
• Exceptional organizational and professional communication skills.
• Personal attributes: Highly motivated, proactive, driven, results-oriented, agile,
  empathic, and curious.
• Bonus: Familiarity with Bulk Internet Contracts or Property Management Systems
  (PMS) such as Yardi, RealPage, AppFolio, or Entrata.
• Travel: Infrequent domestic travel (5-10%) may be required for team offsites, key
  client engagements, or industry events.