Implementation Manager

As our Implementation Manager, you’ll lead healthcare program and data implementations, from kickoff through post-go-live transition, ensuring every implementation meets our client expectations and is set up for long-term success.
This work involves planning, directing, and coordinating services and technology as well as enhancing our overall implementation approach and execution.

Client and Project Leadership

• Acts as the primary point of contact for new and renewing clients during implementation
• Builds and drives a detailed project plan including milestones, tasks, and owners
• Creates and delivers project updates including status reports on deliverables, risks, and mitigation plans to clients, partners, and Flume leadership
• Ensures successful handoff from completed implementation to Client Success team including documentation
• Performs other duties as needed 

Project Oversight and Delivery

• Coordinates multiple, complex implementation projects using accepted project management methodologies
• Identifies and manages project delivery risks and associated migration strategies related to scope, budget, and timing expectations
• Leads the facilitation of business and technical requirements, ultimately owning the capture and communication of requirements
• Works collaboratively with internal team and external vendors to ensure that business requirements are clearly understood and delivered within the technology solutions
• Coordinates tasks, directs resources, and maintains awareness of all aspects of project

Leadership and Process Improvement

• Owns the implementation process and monitors performance against agreed upon measures of success
• Works cross-functionally and drives collaboration with Technical, Product, Client Success, and Sales teams
• Identifies potential areas for process improvement to support rapid growth, accelerate delivery, and improve client experience at scale

• Digital Healthcare, Health Insurance, and or Health Tech experience
• Experience leading large-scale healthcare implementation and or technology projects
• Strong understanding of healthcare data flows and standards
• Proven analytical, organizational planning, and problem-solving skills that enable the development, decisioning, and execution of successful implementation programs 
• Comfort leading client communication and engaging with client executives 
• Strong communication skills with the ability to understand, interpret, and communicate ideas, business and technical requirements.
• Expertise with project management tools, methodologies, and processes
• The ability to work independently as well as in a cross-functional team, thriving in a rapidly-changing environment
• Bachelor's Degree or related work experience required
• Project Management Professional (PMP) certification preferred or equivalent experience