Implementation Manager

About DAT

Job Application Deadline: 05/31/2026

Candidate profile

As an Implementation Manager at DAT within the Convoy Platform organization, you will own the execution and delivery of multiple high-volume API integrations for customers and partners. This role is focused on hands-on implementation management—coordinating people, systems, timelines, and technical details to ensure integrations are delivered reliably, repeatedly, and at scale.

You will serve as the primary driver of API implementations, working closely with engineering, sales, customer success, and technical teams to move integrations from contract signature to go-live. You’ll manage multiple integrations concurrently, remove blockers, keep stakeholders aligned, and ensure customers are successfully launched and supported.

This role requires strong technical fluency, exceptional execution skills, and comfort operating in a fast-paced environment where priorities shift and delivery timelines matter.

What You’ll Do

API Implementation & Delivery Management

• Own end-to-end execution of customer and partner API integrations, from technical kickoff through go-live and post-launch stabilization.
• Manage multiple concurrent integrations, balancing timelines, scope, and dependencies across customers and partners.
• Serve as the primary technical point of contact for customers and TMS partners during implementation.
• Translate integration requirements into clear execution plans, timelines, and success criteria.
• Coordinate closely with engineering teams to design, implement, test, and deploy API integrations.
• Drive integration testing, validation, and launch readiness, ensuring data quality and functional correctness.
• Proactively identify risks, dependencies, and bottlenecks, and take ownership of resolution to keep deliveries on track.
• Ensure consistent, repeatable implementation processes by documenting workflows, standards, and best practices.

Cross-Functional Coordination

• Partner with Sales and Account Management to align on scope, timelines, and customer expectations.
• Act as the connective tissue between customers, partners, product, and engineering during implementation.
• Facilitate regular status updates, technical reviews, and launch readiness checkpoints with internal and external stakeholders.
• Support pre-sales technical scoping as needed to ensure implementation feasibility and accurate delivery timelines.

Operational Excellence & Scaling Integrations

• Improve implementation efficiency by identifying opportunities to standardize, automate, and streamline integration workflows.
• Track implementation progress, throughput, and delivery metrics to ensure predictable execution.
• Create and maintain implementation documentation, runbooks, and onboarding materials for customers and partners.
• Provide internal training and enablement on API capabilities, integration patterns, and implementation processes.

Vendor & Partner Coordination

• Coordinate with external vendors and partners to ensure technical alignment and on-time delivery.
• Manage vendor and partner dependencies that impact implementation timelines.
• Evaluate partner readiness and integration approaches to support scalable delivery.

The Skills and Experience You’ll Bring

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
• 5+ years of experience in technical implementation management, technical project management, solutions engineering, or integration delivery roles.
• Strong hands-on experience working with APIs, including integration workflows, troubleshooting, and go-live support.
• Solid understanding of system architecture, data flows, and integration patterns.
• Experience with EDI, middleware, data mapping, validation, and interoperability
• Proven ability to manage multiple simultaneous integrations with competing priorities.
• Strong organizational and execution skills with a track record of delivering complex technical projects on time.
• Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Familiarity with project tracking and documentation tools such as Jira and Confluence.
• Experience working with CRM systems (e.g., Salesforce) in an implementation or delivery context.

Bonus Skills 

• Experience integrating with or supporting Transportation Management Systems (TMS).
• Familiarity with logistics, supply chain, or trucking industry workflows.
• Experience scaling implementation processes in a high-growth or platform environment.

Why DAT?
DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We’ve been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado’s 100 Best Places to Work In Colorado.

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Flexible Vacation Time (FVT)
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups

**This position is not eligible for visa sponsorship**

For Washington-based candidates, in compliance with the Washington State Pay Transparency Law, the salary range for this role is $106,000 - $150,000 + target bonus + benefits.  DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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