Implementation Specialist- Houston

• Primary Installation Role responsibility where location of work may vary across the United States.

• Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.  

• Use technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software. Ensure a client doesn't only buy a product but has a positive experience with it.

• Assess and remediate existing infrastructure to support installation of new solution. May also perform installation, validation, and connectivity on assigned equipment.  

• Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.  Consulting with  IT and biomed on customer requirements for installation and address cyber security concerns.

• Mentoring and coaching local FE on installed solution.

• Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.

• Manage vendor service as needed. 

• Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.

• Supports engineering new product releases.

• Expected travel minimum 90%

• Bachelors  or associates degree or equivalent experience

• 4+ years of experience in installing and configuring network equipment 

• 1+ year of demonstrated leadership experience 

• Demonstrated experience with communicating and remediating enterprise networking infrastructure 

• Demonstrated experience implementing disaster recovery procedures 

• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems

• Understanding of cyber security vulnerabilities

• 5+ years of experience in IT

• Certified in CompTIA Network+, CCNA, or CCWA

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.