Inbound Sales Consultant

Who We Are

At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.

As a Sales Consultant, you'll be the first point of contact for customers looking to build or strengthen their online presence. You'll take a consultative approach to every interaction by understanding each customer's goals, identifying opportunities, and recommending solutions that help their business succeed.

You'll join a collaborative team focused on delivering an exceptional customer experience while helping entrepreneurs and small business owners navigate their digital journey. Our mission is to provide world-class service by giving customers the tools, guidance, and confidence they need to bring their vision to life.

What you’ll do & how you’ll make your mark.

• Handle inbound customer calls while identifying opportunities to grow their online presence.
• Build rapport and uncover customer needs through thoughtful discovery and consultative conversations.
• Educate customers on website solutions, digital marketing, and online business strategies.
• Recommend products and services that align with each customer's business goals.
• Resolve customer concerns within the scope of support while providing a seamless experience.
• Consistently meet or exceed performance expectations, including sales goals, customer satisfaction, and quality metrics.
• Demonstrate strong time management and the ability to multitask in a fast-paced, high-volume environment.
• Maintain accurate customer documentation and follow established processes.
• Close sales with confidence, professionalism, and integrity.

Who you are & what you’ll need to succeed.

• Self-motivated and driven to meet and exceed sales goals.
• An excellent communicator with strong verbal and written communication skills.
• Passionate about helping small and medium-sized businesses succeed.
• Skilled at building relationships and earning customer trust.
• Comfortable navigating multiple systems while managing several tasks at once.
• Adaptable, coachable, and open to continuous feedback and development.
• A collaborative team player with a positive attitude and customer-first mindset.

• Previous sales, customer service, or consultative sales experience.
• Experience working toward sales or performance metrics.
• Familiarity with websites, digital marketing, or online business solutions is a plus but not required.

Why you’ll love us. 

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

• We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with employees globally.

• We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more!

• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD!

#LI-SM1 #LI-Remote #Bluehost

Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.