Incident Operations Lead

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

About the role 

We are looking for a lead to build out the Incident Operations function at Wise. In this role, you will be driving our Incident management processes across the entire company, ensuring best practices are being followed, that Incidents are declared and driven to resolution minimising any disruption for our customers.

You’ll collaborate closely with our reliability engineering teams that provide the tooling, engineering teams to embed incident management and our risk and compliance teams.

If you are passionate about making a broad impact, you’ll thrive here - your ability to influence and collaborate will be key to enabling Wise’s mission of money without borders.

How we work

As Wise grows, so do the expectations for resilience and reliability. We continuously iterate on our services, with a focus on availability, security, and ease of use. Wise is a regulated company, our Incident Management process needs to meet requirements expected from our regulators, this role is vital to ensure we comply with these expectations.

We’re looking for a lead who can analyse complex requirements and deliver simple, effective solutions. We need a highly proactive individual who can champion the value of this role and evolve it over time—helping our teams achieve our mission with speed, confidence, and a culture of continuous improvement.

What will you be working on?

This is a role with real impact and plenty of room for creativity, where you'll help solve important challenges at scale. You will:

• Build our Incident Operations function. Mentor and develop a team of Incident Operations specialists, fostering a culture of excellence and continuous learning 

• Evolve our Incident Process. Utilize incident data and metrics to drive continuous improvement of our incident management framework and processes

• Scale our Incident Management. Enforce robust incident management processes and governance across the organization. You'll ensure our Incident management programme is up to date, e.g. training, documentation

We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more we do want to hear from you!

• A passion and up to date knowledge of Incident Management best practices

• Excellent communication skills, stakeholder management and the ability to influence effectively

• Track record of leading an Incident Operations function/NOC or similar

• Experience in an Incident Manager role for critical incidents in a fast-paced environment - ideally financial services

• Familiarity with cloud platforms (e.g., AWS, GCP)

Interested? Find out more:

• The Wise Tech Stack, 2025 Edition.

• Scaling our Infrastructure; how we make it work

• Wise Engineering – https://medium.com/wise-engineering

• https://medium.com/wise-engineering/meaningful-availability-uptime-of-wise-b1439ddc6270

What do we offer: 

• Wise Benefits

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.