Industry Solutions Consultant (Remote, Central & Eastern Timezone)

To ensure a smooth and transparent process, we will be accepting applications for this position until 5:00pm central time on Friday, January 2nd. We are targeting to fill this role in early Q1 2026.

We recognize that job searching can sometimes feel uncertain, and we want to be respectful of your time and interest. We're committed to providing updates after the review period and thank you in advance for considering M-Files as your next career opportunity.

Who we are:

M-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases, spanning universal and industry-specific workflows, to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

At M-Files, our Guiding Principles are the DNA of who we are. They unite us across diverse cultures and personalities, providing a shared foundation that builds trust, drives collaboration, and inspires excellence:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the Role:

Previously this role was closed, however, and update was made to the profile target and we are relaunching the search. Since some time has passed since the original posting, we kindly ask that you reapply to be considered.

As we continue to grow our Services organization, we are adding an additional Industry Solutions Consultant (Systems Specialist) to our North America team, reporting to our Senior Consulting Unit Manager (Implementation Services). This is a consultative, customer-facing role ideal for someone who excels at understanding business processes, defining intelligent software solutions, and guiding customers through successful implementations.

This position is also a strong fit for candidates who aspire to continue developing their architecture and design skills. While this is not a Solution Architect role, we are ideally seeking someone who brings a mature consultative foundation and is motivated by a future growth path into Solution Architecture.

In this role, you’ll work closely with customers to understand their unique operational needs and translate them into well-defined M-Files solutions that drive efficiency, compliance, and productivity. The work blends problem-solving, business process design, customer enablement, and technical understanding, without requiring deep coding experience. Strong comfort with Salesforce and business system integration is highly valued.

Experience working with customers in manufacturing or professional services is a plus, as these industries are strategic growth areas for our team.

What You Will Be Doing / Responsibilities and Duties:

Customer Consultation & Solution Design

• Engage customers to understand business challenges and translate them into clear, actionable M-Files solution designs.
• Recommend industry-aligned best practices that improve document and knowledge management workflows.
• Define customer requirements and ensure seamless integration of M-Files into their existing processes and systems.
• Provide guidance on automation, compliance, and information governance practices.

Implementation & Enablement

• Serve as project lead for small to mid-sized implementations, ensuring solutions are delivered effectively and on schedule.
• Conduct customer training and enablement sessions to support adoption.
• Support pre-sales teams with solution insight, demos, or industry perspectives as needed.

Collaboration & Continuous Improvement

• Work closely with Services, Sales, Product, and other internal teams to drive customer success.
• Participate in improving internal delivery methodologies, templates, and best practices.
• Provide insights into customer needs and market trends that inform product development.

Collaboration Opportunities

• Work alongside Senior Systems Specialists, Solution Architects, and Business Consultants on multi-phase customer engagements.
• Align with Key Account Managers to ensure strategic customers receive consistent, well-designed solution outcomes.
• Collaborate with Project Managers and subcontractors on larger or more complex implementation projects.

Who You Are / Qualifications and Skills

We are seeking someone experienced enough to confidently lead customer conversations and define high-quality software solutions, yet still excited to continue developing toward Solution Architect-level skills over time.

Experience & Attributes

• Strong consultative background with the ability to translate business processes into well-structured software solutions.
• Experience in industries such as tax, accounting, audit, insurance brokerage, wealth management, management consulting, or manufacturing is beneficial.
• Excellent at documenting requirements, designing workflows, and ensuring alignment across technical and business stakeholders.
• Exceptional interpersonal skills, able to listen deeply, communicate clearly, and build trusted customer relationships.
• Demonstrated curiosity and ability to quickly learn new technologies and solution methodologies.
• Familiarity with Salesforce or other CRM platforms is highly valued.

Technical Comfort (Not Deep-Coding Focused)

• Exposure to Windows-based environments (Windows Server, IIS, MS SQL Server, Active Directory).
• Experience with databases or SQL is helpful, though not required for advanced development.
• Understanding of how programming concepts (e.g., C#) may be used in solution extensions is a plus.
• Ability to conceptualize integrations and data flows between systems.

Growth Path Toward Solution Architect (Context Only – Not a Posted Role)

As a Systems Specialist, you will build the foundational skills needed to progress into a Solution Architect role over time. This typically includes:

• Growing expertise in solution scoping, requirements analysis, and architectural design.
• Enhancing your ability to communicate at multiple stakeholder levels (end-users through executives).
• Gaining deeper understanding of integrations, system design, and technical governance.
• Participating more independently in customer projects and specifications documentation.

(This is not a dual-role job posting; instead, we are seeking a consultant with the interest and aptitude to grow into this path.)

Participation in our Recruitment Process:

1.     Initial Screening w/People & Culture Team Member

2.     Hiring Manager + Additional Leadership (Sr. Consulting Unit Manager + Consulting Unit Manager)  

3.     Panel Assessment: Technical Assessment - reviewed with internal team peers

*Completed Recruitment Process Time Investment for Applicant: ~Approx. 2hrs

Why You'll Enjoy Working Here

• You’ll be part of a growing Services organization, joining a collaborative and supportive global team.
• You’ll have the opportunity to work directly with customers across diverse industries, solving real operational challenges.
• You’ll gain exposure to advanced AI-native solutions that are transforming the way organizations manage knowledge.
• You’ll have autonomy to lead projects, influence outcomes, and see your work directly impacting customer success.
• You’ll be part of a company recognized as a Great Place to Work, where innovation, growth, and kindness drive everything we do.

Why M-Files?

We are a global company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will have the opportunity to shape the future of knowledge work automation while growing your expertise in a collaborative and supportive environment.

Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.

What We Offer:

• As a remote enabled company our employees enjoy the flexibility to establish their own life/work balance
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employees' contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)

Join M-Files and help industry leaders transform the way they manage information and drive business success! Application Deadline: January 2nd, 2026 - Target to start in early Q1