The Operations Director for Online Casino Games will oversee all aspects of casino operations, develop strategies, manage game lifecycles, and motivate teams, while ensuring customer satisfaction and operational efficiency.
Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in.
As the Operations Director, Online Casino Games at Sporty, you’ll be responsible for identifying the best way to compete in each market of Sporty Group by evaluating the casino game and supplier offering, promotional capabilities, campaign tools and product features which would appeal to our end users. You will be able to translate all learnings to product roadmap, monthly promotional plans and an ideal operational model whilst making sure the casino operation is working as per defined plans and processes.
We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.
Responsibilities
Oversee all aspects of online casino games, including customer support, fraud prevention, and new game development
Develop, implement and manage casino operational strategies to increase the quality and efficiency of the roadmap and third party integrations
Manage the entire lifecycle of individual Games including prototyping, launch, positioning and marketing based on market and user feedback
Keeping track of the performance of the games and promotions connected to them
Develop & Implement campaign strategies ensuring higher customer loyalty and ROI
Collaborating cross-functionally with teams to define operational procedures internally and align with marketing to advertise new games & features
Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
Analyse and report on competitive trends, industry development, promotional campaigns to identify opportunities to build a competitive advantage
Requirements
Fluency in both written and spoken English
Bachelor’s or Master’s degree in a related field
Online Casino Operations experience specifically across the sports betting and casino industry
Proven expertise managing data and analytics across KPIs, active users, and integrations
Expert experience managing, leading and building a wider team
Experienced in the areas of fraud prevention, new game development, and customer support
Benefits
Quarterly performance bonuses
Flexible working hours
Top-of-the-line equipment
Referral bonuses
28 days paid annual leave
Highly talented, dependable co-workers in a global, multicultural organisation
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members
Our Mission
Our mission is to be an everyday entertainment platform for everyone
Our Operating Principles
1. Create Value for Users
2. Act in the Long-Term Interests of Sporty
3. Focus on Product Improvements & Innovation
4. Be Responsible
5. Preserve Integrity & Honesty
6. Respect Confidentiality & Privacy
7. Ensure Stability, Security & Scalability
8. Work Hard with Passion & Pride
Working at Sporty
The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.
As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.
We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
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