Intake Paper Support Coordinator

Location Designation: Fully Remote
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Role Overview:
The Intake Paper Support Coordinator provides operational and administrative support to the Intake Paper Team by managing daily reports, coordinating claim processing activities, supporting Cognizant operations, and maintaining critical tracking logs. This role ensures work is distributed accurately, escalations are addressed promptly, and operational processes are completed efficiently to support service level expectations.
What You'll Do:
• Generate and distribute daily morning reports and other operational/process reports.
• Coordinate the transfer of claims to the Cognizant team for processing.
• Manage re-fax requests and ensure documents are routed appropriately.
• Maintain the Intake Master Log, including transferring completed items to the regular production log.
• Scrubbing email subject lines to track all incoming new claim submissions.
• Respond to and resolve Cognizant escalations, collaborating with internal partners as needed.
• Assist with processing operational reports and monitoring workflow.
• Conduct research and make outbound calls related to Account Not Listed claims to obtain or verify required information.
• Enter and maintain Business Continuity Plan information accurately and timely.
• Support Intake operations by assisting with email management, workflow coordination, and process improvements.
• Perform additional operational support duties as assigned to maintain efficient department workflows.
• Maintain established service-level expectations and turnaround times for claim processing.
What You'll Bring:
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong attention to detail with a focus on accuracy.
• Ability to research issues and resolve problems independently.
• Proficient in Microsoft Outlook, Excel, and other business applications.
• Ability to collaborate effectively with onshore and Cognizant teams.
• Customer-focused mindset with a commitment to operational excellence.
Key Competencies
• Organization and Planning
• Attention to Detail
• Communication
• Problem Solving
• Teamwork and Collaboration
• Accountability
• Adaptability
• Time Management
Pay Transparency
Salary range: $40,000-$45,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 94645
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