IT Business Analyst

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.

Services:

• Strategy, Architecture, Planning, and Procurement

• Business Enablement

• Business Solutions

• Project Assurance

Duties & Responsibilities

• Reviews and is an expert in business operations for service and efficiency improvements.
• Evaluates programs and makes recommendations for improvements.
• Analyzes and interprets business documentation and government regulations.
• Prepare written reports and materials for clients with high quality and professionalism.
• Facilitates client discussions.
• Assesses best practices and provides technical assistance to clients.
• Manage daily project functions and client interaction
• Works collaboratively with project teams and leads to complete deliverables and project objectives
• Manages small projects, staff, and tasks with limited supervision while meeting and exceeding performance expectations.
• Delegates tasks and responsibilities to team members.
• Participates in business development and sales activities related to the practice and region.
• Contributes to and leads proposal writing teams, including writing sections, coordinating efforts, and preparing proposal submissions.

Additional Duties & Responsibilities

• Serve as a business analyst and subject matter expert on project engagements
• Facilitate and manage software development life cycle activities such as requirements and JAD sessions
• Drive Agile and Scrum processes and methodologies, and can work in these project environments
• Create project artifacts, reports, and formal deliverables relative to project initiatives
• Communicate and/or translate business challenges to IT teams and assist in developing solutions
• Experience working in a project and deadline-driven environment; support the project schedule and deadlines, and assist with identifying, documenting, and resolving issues (and/or escalating to the appropriate level)
• Support testing efforts with the test team and subject matter experts; understand the general flow of project work from design to development and testing phases
• Identify and recommend business process improvements and support change management activities in support of projects and clients; a background working with training and writing end-user communications and reports.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Qualifications:

Applicants should possess the following skills: 

• Applicants must be located in OR, WA, NV, MT, or AZ.
• A commitment to exceptional client service and a high degree of professionalism in a client/project environment
• The ability to work independently with minimal supervision on assignments, as well as the ability to work in team settings for meetings and project work; the ability to interact with various levels of management and with clients
• A working knowledge of business analysis and project methodology, as well as the software development life cycle
• Possess strong business writing skills, including requirements, business rules, and the ability to convey complex information in emails, reports, and discussions
• Possess strong presentation skills to a variety of audiences (primarily in leading JAD or requirements review sessions); analysts need to be able to present and discuss information related to assignments to move projects forward toward decisions and approval and identify areas of risk
• Possess strong Microsoft Office application skills, including MS Word, Excel, Visio, and Teams. Experience with requirements/defect management tools is a plus. Experience with data analytics/reporting tools (i.e., SQL, Power BI, other data management/analytics tools) as well as defect/test tracking tools
• Experience working with public sector clients (healthcare, finance, corrections, welfare programs, etc.), as well as a general understanding of how government projects and budgets operate
• The ability to understand both the service delivery system for programs administered by states and monitored by federal regulators.
• A willingness to accomplish goals and overcome challenges presented by clients, project teams, and management; be solution-oriented
• Creative problem-solving ability and a consultancy mindset. Ability to recognize issues and identify solutions.
• A dedication to accomplishing goals and challenges presented by clients and management.
• The ability to learn, follow, evaluate, and improve upon current processes and client applications to get assigned work accomplished
• The ability to use sound judgment to complete tasks and seek guidance when needed. Able to communicate status/progress with project managers, team members, and clients.
• Attention to detail and ability to work with extensive data sets with accurate results.
• Ability to move projects forward within a specific timeline and budget while working at a detailed level.
• Flexible, self-starter possessing intellectual curiosity. Enthusiasm for life-long learning and staying well-informed about current business issues.

Education:

Bachelor’s degree in computer science, public administration, communications, or business degree preferred

Experience:

3+ years of relevant work experience

Certification:

Not required; however, certifications in business analysis and project management, such as Business Analysis Body of Knowledge (BABOK), Project Management Professional (PMP) Certification, Certified Scrum Master (CSM) or Agile certifications are a plus.

This position is hybrid with travel/onsite requirements. To be successful at PCG, you must:

• be available during your set working hours
• have a safe, private, and distraction-free environment in which to complete your work, and
• be able to give your full attention to the completion of your PCG job duties

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled. 

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Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role: $55,000-$115,000.

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.