IT Client Services Lead

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cepheid, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world. Learn about the Danaher Business System which makes everything possible.

The ITCS Lead is responsible for delivering high-quality end-user IT services at the site. This role focuses on the management and support of laptops, mobile devices, conference room technology, and related client services. The ITCS Lead ensures seamless technology experiences for users, drives continuous improvement, and provides technical expertise to resolve complex issues.

This position is part of the IT Global Infrastructure & Operation team and will be located in Bothell, WA. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

In this role, you will have the opportunity to:

• Act as the primary escalation point for complex technical issues, providing advanced troubleshooting and guidance to resolve high-priority or
  unresolved incidents
• Collaborate with Cross-Functional teams within IT (e.g., End User Computing, Network, Cloud & InfoSec teams to ensure seamless
  integration, proactive issue preventing and alignment with I&O objectives.
• Coordinate with vendors and facilities for installation, upgrades, and repairs.
• Identify opportunities to enhance end-user support processes and service delivery
• Work closely with the IT Site Lead and cross functional teams to align client services with business needs.

The essential requirements of the job include:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5+ years of experience in end-user IT support, device management, or related roles.
• Strong technical expertise in laptops, mobile devices, and conference room AV technology.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work independently and as part of a team.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• 5% travel as per business requirements.

It would be a plus if you also possess previous experience in:

• ITIL Certification

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

The annual salary range for this role is $95K-$114K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [email protected].