Senior IT Engineer (Collaboration Tools)

About the role:

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide.   The IT team at Headway is an essential function at Headway that builds operational efficiency into everything we do, giving our organization the tools needed to achieve our goals of reshaping mental healthcare.   In this role, you’ll have the unique opportunity to be a builder - helping us optimize our collaboration SaaS platforms, enable Headway employees to leverage AI, and serve as a subject matter expert in Atlassian.

• Partner with Security and Privacy on best practices as we implement AI tools into Headway’s ecosystem.
• Drive technical roadmap for implementing company wide AI tools, such as Glean, and enabling SaaS native AI tools (e.g. Slack AI, Atlassian AI, etc.) to boost employee productivity and company velocity.
• Partner cross functionally to support usage and optimization of Atlassian Suite.
• Manage application hygiene and security through routine audits, and enforce best practices for access control.
• Develop and uphold standard procedures and best practices for employee lifecycle management, especially onboarding and offboarding processes.
• Maintain documentation for all core applications and processes.
• Address and resolve application-related incidents and service requests.
• Work collaboratively with cross-functional teams to develop scalable automations across the company.

• An experienced SaaS environment expert with 5+ years in a fast paced, supporting a distributed workforce, serving as an escalation point for mission critical business applications.
• Have driven implementation of AI tooling across an organization while following AI governance best practices
• Possess subject matter expertise in workflows and integrations with a focus on Atlassian Suite; you’ve led to completion projects to integrate systems leveraging APIs or workflow automation tools to streamline processes and reduce manual overhead.
• You’ve driven organization change by leading or playing a significant role in large scale company deployments that impact all or majority of the workforce.
• You excel at partnering with stakeholders across the business to synthesize and present technical solutions that drive business efficiency.
• You practice methodical project ownership and management with autonomy by consistently planning and executing work with visibility.
• Are a team player who actively seeks and provides feedback with a growth mindset.
• Stay up-to-date on the latest technology / privacy best practices and requirements.

Tools we use:

• Identity and Access Management: Okta, Lumos
• Email and Messaging: Gmail and Slack
• Document Creation and Collaboration: Google Workspace, Confluence
• Credential Management: 1Password
• Ticketing: Jira Service Desk, ZenDesk, Jira Projects
• Project Planning: Jira
• Endpoint Management: JAMF, InTune, ChromeOS, Kolide

Our interview process:

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background.
• First round: You'll meet with the IT Manager to discuss your previous experience, and do an initial technical screen.
• Final rounds: You’ll meet several team members for technical and non-technical interviews, and leave with a fuller picture of what it’s like to work at Headway.
• References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!