Handles a high volume of IT helpdesk tickets while meeting deadlines and working effectively under pressure.
You can handle large scale IT tickets while facing the pressure of deadlines.
InVision Seattle, Washington, USA Office
Seattle, United States
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Investigate and resolve escalated customer complaints under Afterpay/Clearpay policies and FCA regulatory requirements. Manage multiple cases, support frontline teams, identify complaint trends, recommend process improvements, collaborate with Operations, Product, and Technology stakeholders, and help offshore teams meet service-level agreements, quality standards, efficiency metrics, and key performance indicators.
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Investigate and resolve complex escalated customer complaints under Afterpay/Clearpay policies and FCA regulatory requirements. Manage multiple cases, support frontline teams, identify complaint trends, recommend process improvements, and collaborate with Operations, Product, and Technology stakeholders. Monitor offshore team performance against service-level agreements, efficiency metrics, quality standards, and key performance indicators while delivering fair outcomes for customers, including vulnerable customers.
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