Provides first-level technical support, assists with hardware and software installation and troubleshooting, maintains IT asset records, monitors network and system performance, manages user accounts and access, supports IT projects and upgrades, and documents procedures and technical records.
Overview
We are seeking a motivated IT Desktop Support Intern to join our team for 6 months!
Our IT Desktop Support Intern will provide support to the Information Technology team in maintaining IT infrastructure, troubleshooting technical issues, and assisting with system administration activities. This internship offers hands-on exposure to corporate IT operations and support services.
QualificationsRequirements
- Currently pursuing a Diploma or Bachelor's Degree in Information Technology, Computer Science, Network Engineering, or a related field.
- Basic understanding of computer hardware, operating systems, and networking concepts.
- Familiarity with Microsoft Windows, Microsoft 365, and common IT support tools.
- Strong problem-solving and troubleshooting skills.
- Good communication and interpersonal skills.
- Willingness to learn and adapt to new technologies.
Responsibilities
- Assist in providing first-level technical support to users.
- Support hardware and software installation, configuration, and troubleshooting.
- Help maintain IT assets and inventory records.
- Assist in monitoring network and system performance.
- Support user account creation, password resets, and access management.
- Participate in IT projects, upgrades, and system implementations.
- Document IT procedures, troubleshooting guides, and technical records.
- Perform other IT-related tasks assigned by supervisors.
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What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
