IT Manager - Global Lean & Ops Excellence Applications

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

Build your career with Jabil! We challenge and empower you to make most of your talents, working with outstanding colleagues from diverse backgrounds who share your drive and passion to make Jabil grow!

JOB SUMMARY
This role leads the global IT function “Lean & Operational Excellence Applications”, responsible for the deployment, support, and continuous improvement of Lean & Operational Excellence applications and platforms across all Jabil sites. The IT Manager reports to the IT Director Global Applications and will oversee all aspects of service delivery, application lifecycle, vendor coordination, system compliance, and team performance in alignment with business and manufacturing goals. The position requires strong lean & operational excellence domain knowledge, hands-on leadership, and the ability to operate in a global matrix environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Own and manage the global IT delivery and operations of the Lean & Operational Excellence Applications tower
• Define and execute the IT strategy for the Lean & Ops Excellence application tower in alignment with enterprise and digital transformation goals
• Lead a global virtual team of IT specialists and coordinate with regional/ site IT for deployment, development and support activities
• Act as primary IT point of contact for Lean & Ops Excellence application programs across business units and manufacturing leadership
• Ensure platform stability, performance, compliance, and availability in a regulated manufacturing environment
• Drive continuous improvement and service excellence through metrics, governance, and proactive risk management
• Manage vendor relationships, license contracts, and service escalations related to Global Lean & Ops Excellence applications tower
• Lead system lifecycle planning including upgrades, patching, and obsolescence management
• Own change and release processes to minimize operational disruption and maintain audit readiness, as applicable
• Manage IT financials for the Lean & Ops Excellence application team including budgeting, forecasting, and cost optimization
• Support the preparation of business cases and ROI analyses for strategic initiatives and platform investments
• Partner with internal security, infrastructure, and compliance teams to maintain a robust control framework
• Contribute to the global IT leadership community, sharing best practices and aligning to corporate IT standards
• Support audit readiness, corrective actions, and resolution of any system non-conformances
• Build and develop team capabilities to support current needs and future evolution
• Select, develop, and evaluate personnel (internal/ external) to ensure the efficient operation of the IT function
• Coordinate the work schedules, priorities, and performance management of IT personnel.
• Demonstrate a commitment to customer/ business service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making business issues a priority
• Understand and embrace the global IT strategic direction
• Adhere to all safety and health rules and regulations associated with this position and as directed by leadership
• Enforce and follow all applicable procedures and policies within IT and the company
• Participate in internal audit programs and drive nonconformance issues to conclusion
• Support/ Govern Project Management, as required
• May perform other duties and responsibilities as assigned

JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS

• Proven track record managing global or multi-site Application deployments
• Previous leadership experience in a matrix or CoE structure preferred
• Experience working with Lean & operational excellence programs, processes and applications is a strong plus
• Familiarity with ITIL practices, GxP/regulated environments, and manufacturing operations
• Ability to participate in projects to ensure regional/ global readiness
• ITIL Process Management knowledge to ensure compliance and use of global, regional and/ or site defined processes
• Experience in ensuring processes/ people is in place to support area of responsibility.
• Understanding of Licensing and Contracts.
• Ability to work effectively under pressure with constantly changing priorities and deadlines
   

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in Computer Science or Management Information Technology
• 6 to 8 years experience in a relevant Jabil IT position OR equivalent external work experience, including at least 5 years experience in a supervisory or management role within an Information Technology department.
• ITIL Foundation Certification Preferred
• Or an equivalent combination of education, training or experience.

WORKING CONDITIONS

• Regular business hours. Some additional hours may be required
• Travel requirements: Domestic and/or International, up to 25%.
• Climate controlled office environment during normal business hours

PHYSICAL REQUIREMENTS
Sitting
Walking
Standing
Unusual hearing or vision demands: None specified
^Other physical demands or notes: Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

The pay range for this role is $115,500 - $207,900. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity. The anticipated close date of this job requisition is: March 20, 2026.

As part of the total rewards package, this position is eligible for a short-term incentive based on performance. In addition, Jabil offers benefits to enhance your health, wealth, and resilient self. These include medical, dental, and vision insurance plans; paid time off accruing at a rate of 3.07 hours during your first year of employment; 4 weeks of paid parental leave; in 2026, 11 company-paid holidays (9 fixed holidays and 2 optional floating holidays), subject to change yearly; 401(k) retirement plan; and employee stock purchase plan.

 

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Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

 

Accessibility Accommodation  

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

 

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