IT Support Specialist

About the teamThe Zillow End-User Support team delivers IT support to all internal employees, ensuring a best-in-class customer experience. We leverage modern tools and platforms to assist our colleagues, focusing on process improvements and operational efficiency to drive continuous enhancements across the company.

About the role

As an IT Support Specialist, you will play a key role in supporting Zillow’s employees by resolving technical issues and maintaining a secure, efficient desktop environment. Your work will directly impact the productivity and satisfaction of our teams, helping Zillow operate smoothly and securely.

As an IT Support Specialist, You Will Get To:

• Provide day-to-day technical support for desktop systems, software, and hardware in a diverse environment.

• Troubleshoot and resolve issues related to hardware, software, connectivity, peripherals, and IT services.

• Support and manage enterprise systems and applications, including Active Directory, Office365, Salesforce, Okta, ServiceNow, and G-Suite.

• Assist with device management using tools like Intune (Windows) and JAMF (Mac).

• Maintain and troubleshoot Microsoft Exchange and Office365, including mailbox and distribution list management.

• Set up, monitor, and resolve audio-visual systems for meetings and events.

• Create and maintain clear process documentation.

• Occasionally travel to support partner offices as needed.

This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $28.10 - $44.90 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 2+ years of IT experience.

• Strong customer service skills and a collaborative team mindset.

• Experience with Active Directory, Microsoft Exchange, telephony systems, basic networking, and service desk operations.

• Ability to explain technical concepts to both technical and non-technical audiences.

• Familiarity with enterprise device management tools (e.g., Intune, JAMF) and ticketing systems (e.g., ServiceNow).

• Excellent communication skills, both written and verbal.

• High attention to detail.

• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.