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The IT Support Specialist provides daily support to Windows, Mac, and Linux users, manages the ticket queue, and troubleshoots network issues. The role involves remote support and utilizes cloud technologies for effective communication.
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Job Title: IT Support Specialist
Department: IT
Reports To: Director of Information Technology / Information Security Officer
SUMMARY
The IT Support Specialist provides technical assistance and support for computer systems, hardware, software and related technologies. This role is responsible for logging and responding to IT support requests, performing diagnostic tests, troubleshooting issues and implementing effective solutions. The specialist supports multiple locations while ensuring adherence to organizational and industry security standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Department: IT
Reports To: Director of Information Technology / Information Security Officer
SUMMARY
The IT Support Specialist provides technical assistance and support for computer systems, hardware, software and related technologies. This role is responsible for logging and responding to IT support requests, performing diagnostic tests, troubleshooting issues and implementing effective solutions. The specialist supports multiple locations while ensuring adherence to organizational and industry security standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Respond to support requests in person, by phone and through the ticketing system
- Guide users through troubleshooting and problem-solving processes
- Install, modify and repair computer hardware and software
- Deploy and support computer peripherals and accessories
- Ensure proper security hardening of network devices using industry-standard benchmarks
- Troubleshoot network performance, bandwidth, connectivity and access issues
- Assist with mobile device management and support
- Promote strong information security practices and ensure compliance with PCI-DSS, HIPAA, PII and NFL ISRI requirements
- Provide support at the Virginia Mason Athletic Center, Lumen Field and other remote locations as needed and be available for after-hours support on occasion
- Be available for occasional six-day work weeks and intermittent after-hours support
- Manage hardware purchasing and provisioning
- Troubleshoot and support printers, including hardware and management software
- Support conference room A/V equipment, systems and associated licensing
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate degree in Information Technology or a related field and/or 1–3 years of professional IT experience
- Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical users
- Strong organizational skills, including thorough documentation and record-keeping
- Effective analytical and problem-solving abilities
- Familiarity with Microsoft 365 administrative tools such as Intune, Azure AD/identity, Exchange and SharePoint
- Basic understanding of PowerShell and/or other scripting languages
- Experience with hybrid environments, including on-prem Active Directory and Azure AD
- The salary range for this position is: $80,170 – $85,000. The salary range applies to the current posting. The posted salary range may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.
- We offer excellent benefits, please view here: https://www.seahawks.com/about/employment/benefits
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
