IT Systems Engineer

Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5,000 midsize and multinational companies and over 1 million users.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
About the Role
HiBob IT is looking for an IT Systems Engineer to join our team and help scale our global operations.
You'll own the technical architecture of our SaaS applications, identity platform, and endpoint management strategy, ensuring they work together seamlessly. This is a hands-on engineering role where you'll design scalable solutions, serve as the Tier 2-3 escalation point for complex technical challenges, and help shape how we integrate AI-powered tools into our environment
Job Requirements
Required

• 6+ years of experience in IT , including 3+ years focused on SaaS administration, identity management, and systems integration.
• Hands-on experience with identity platforms such as Okta, including SAML/SSO, SCIM provisioning, lifecycle rules, and access governance.
• Proven deep expertise with MDM platforms such as Jamf, JumpCloud, or Intune.
• Demonstrated ability to evaluate and integrate AI-powered enterprise tools , including understanding of data governance, API integration patterns, and responsible AI deployment.
• Strong integration skills - practical experience building workflows using APIs, webhooks and automation platforms.
• Scripting proficiency in Python, Bash, or PowerShell to automate workflows and drive efficiency at scale.
• Proven Tier 3 support experience in a global, fast-paced environment, collaborating across time zones and teams.
• A proactive mindset and strong sense of ownership - comfortable leading projects end-to-end and driving impact.

Preferred

• Experience with Google Workspace administration at scale.
• Deep understanding of macOS, Windows, compliance, and lifecycle best practices.
• Experience with AI-powered IT tools and understanding of responsible AI integration in enterprise environments.
• Experience with HRIS platforms (especially Bob), Slack, Asana, Notion, Jira or other enterprise applications.
• Experience with ITSM platforms including their workflows and integrations.
• Experience implementing AI tools in enterprise environments, including prompt engineering basics, AI agent workflows, or LLM-based automation.

Job Responsibilities
SaaS & Identity Architecture

• Help with the design and evolution of HiBob's SaaS strategy, ensuring scalable, secure, and seamless management of enterprise applications.
• Own the Okta identity platform: SSO/SAML configuration, SCIM provisioning, lifecycle automation, and access governance across 50+ applications.
• Define standards, policies, and best practices for application integration, implemented across the broader IT team.
• Build and maintain integrations between SaaS platforms to streamline data flows and reduce manual administration
• Continuously evaluate new tools, AI-powered applications, and frameworks to strengthen our SaaS capabilities, including building the integration strategy for each.
• Support the integration and governance of AI-powered tools, ensuring secure deployment aligned with IT and Security policies.

Endpoint & Device Management

• Administer and optimize Jamf Pro (Macs) and JumpCloud (Windows devices), ensuring compliance, security, and seamless user experience.
• Optimize deployment and lifecycle workflows to enable zero-touch onboarding and efficient device management
• Partner with IT Specialists to operationalize onboarding, compliance, and device lifecycle processes at scale.
• Support audit, reporting, and compliance initiatives by maintaining clear visibility into device health and fleet metrics.

Tier 2-3 Support & Team Collaboration

• Serve as the escalation point for complex MDM, identity, and SaaS-related issues, performing root cause analysis and driving resolution.
• Collaborate with IT Specialists to support day-to-day IT operations, guiding execution while helping resolve advanced tickets.
• Work closely with IT Security Engineers to align system configurations with company-wide security and compliance objectives.
• Identify opportunities to reduce ticket volume through self-service capabilities and process improvements
• Document systems, integrations, and runbooks to enable team knowledge sharing and operational continuity.

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan
• We have a flexible hybrid working model
• Work from home allowance- to get your home office set up!
• Payment for sick leave from the first day
• 2 Social Impact days per year for volunteering
• Annual Headspace subscription and wellness benefits
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• 10 bis or cibus/wolt- you get to pick!
• Transportation allowance
• Dog-friendly
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!