Provides onsite and remote troubleshooting for Layer 1–3 network issues supporting more than 20,000 users. Installs, upgrades, configures, and maintains routers, switches, wireless controllers, IPS systems, VPNs, WAN accelerators, COMSEC/TACLANE devices, and monitoring tools. Handles outage recovery, maintenance tickets, incident documentation, escalation, and network-device reconfiguration while following operational policies and procedures.
About INflow Federal - founded in 2013, INflow Federal is a mission-driven small business delivering cutting-edge solutions to the Department of War (DoW) and Joint Force operations across 20+ states. Our strength comes from our people - especially the Veterans who make up over 50% of our workforce. Through our Veteran Outreach Program and employee-first culture, we invest deeply in professional growth, well-being, and innovation. Known for our agility, transparency, and integrity, INflow combines real-world experience with emerging technologies like AI/ML to help our customers lead in a rapidly evolving defense landscape. We empower both our employees and mission partners to stay ahead - driving smarter, faster, and more secure outcomes.
Job Overview:This network includes Cisco, Aruba, Brocade, Juniper, Riverbed and McAfee network devices to include Routers, Switches, Access Points, Intrusion Prevention Systems (IPS), Virtual Private Networks (VPN) and WAN Accelerators.
What We Are Looking For?
· Knowledgeable engineer in the field of Ethernet and IP data engineering with 2 plus years’ experience as a Network Technician.
· Position requires a high level of project coordination skills to manage the execution of maintenance activities and network outages.
· Fundamental understanding of the OSI Model is required.
· Experience must include operational support, and configuration of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment.
· Knowledge of network protocols such as OSPF, BGP, and EIGRP is a Plus.
· Knowledge and experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and WAN
· Accelerators and associated technologies is highly desirable.
· You will be part of a Team of Network Technicians and Engineers.
Job Responsibilities
- Handles outage and maintenance tickets servicing more than 20000 users through onsite and remote troubleshooting assistance for layer 1 – 3 issues, hardware installations of new and upgraded routers, switches, COMSEC/TACLANES, McAfee intrusion prevention systems, Aruba wireless controllers, Riverbed Steelhead WANX’s, device configurations and reconfigurations, and LAN/WAN outage recovery.
- Troubleshooting outages and resolve network related issues.
- Local element for COMSEC – given briefings on troubleshooting TACLANES, Trained to re-key the TACLANES.
- Install and upgrade network devices and components. This includes switches, routers, and network monitoring devices.
- Expected to understand, implement, and follow processes in accordance with current policies and procedures. Performed escalation and additional tasks as directed.
- Investigate, resolve, documente, and reporte the cause and corrective actions in the Incident Management System for all incidents assigned by the Service Desk.
Skills
- The ideal candidate will have a passion for excellence and continual improvement, combined with an entrepreneurial spirit, good written and oral communication skills, strong interpersonal skills, innovative thinking in a fast-paced, ever-changing environment. Good customer service and communication is necessary to ensure customer satisfaction and network reliability. A good problem-solving and troubleshooting skills with severs and Cisco devices are a Plus.
Experience, Education & Certification Requirements
- 2 years of IT experience
- Bachelors Degree strongly desired
- Security+ CE required
Clearance Requirements
- Minimum of a DOD Secret clearance is required to perform in this position.
Certification Requirements
Most of our contracts require DoD 8140 (formerly 8570) compliance. We built 8140.study - our certification training platform - to help. This helps you study for certifications such as the CompTIA Security+.
Other Notes
Other Notes
- Some travel may be required: Must have valid driver’s license and transportation. This is subject to change at the direction of the customer.
- If accommodation is needed with your application or the interview process for applicants with disabilities, please contact Human Resources at 703-594-8601.
- Candidate must have the ability to lift up to 50 lbs.
- Must have willingness to perform duties not listed in the job description as required by INflow and our customer.
Citizenship Requirements
* Please note that INflow Federal is a defense contractor. Pursuant to our government contracts, candidates must be US Citizens to be considered for employment.
Equal Opportunity Employer Diversity and Inclusion
INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.
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