Key Account Manager, Oncology, Ontario West

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Key Account Manager, Oncology – Ontario West

Reports To:  National Sales and Commercial Operations Lead

Business Unit:  Oncology

Department:  Sales

ROLE OBJECTIVE

The Key Account Manager (KAM) serves as the primary liaison between Takeda and healthcare professionals, treatment centres, and key stakeholders within Ontario West. Acting as an ambassador for Takeda's values, vision, and patient-focused culture, the KAM drives business results through strategic customer engagement, account planning, and execution.

This highly motivated and entrepreneurial individual will be responsible for growing Takeda's Oncology business across a portfolio of innovative therapies within solid tumors and hematology. Success in this role requires a proactive, customer-focused professional who thrives in complex healthcare environments, creates opportunities through strong stakeholder engagement, and is energized by driving meaningful impact for patients.

The successful candidate will embrace digital innovation, leverage data and AI-enabled tools to enhance decision-making and customer engagement, and consistently demonstrate the highest standards of ethics, compliance, and integrity in all business activities.

This position is ideally based in London or Kitchener, Ontario. Territory boundaries may evolve over time based on business needs.

KEY RESPONSIBILITIES

Commercial Excellence & Territory Growth

• Achieve or exceed territory sales objectives and key business performance indicators.
• Demonstrate strong ownership of territory performance through disciplined planning, prioritization, and execution.
• Identify and pursue opportunities to grow Takeda's business in complex and evolving healthcare environments.
• Demonstrate resilience, adaptability, and a proactive approach to overcoming access barriers and business challenges.

Therapeutic Area & Product Expertise

• Develop and maintain expertise across Takeda's Oncology portfolio, clinical data, disease states, treatment landscapes, and evolving scientific evidence.
• Effectively communicate approved clinical, scientific, and value-based information to healthcare professionals and key stakeholders.
• Maintain a strong understanding of competitive products, treatment algorithms, reimbursement processes, and market dynamics.
• Serve as a trusted partner by translating complex clinical information into meaningful customer discussions.

Strategic Key Account Management

• Develop, execute, and continuously refine strategic account plans for priority customers and institutions.
• Build and maintain strong relationships with physicians, pharmacists, nurses, administrators, and other key stakeholders.
• Develop and maintain strong relationships with key opinion leaders and influential stakeholders to support long-term account success.
• Identify customer needs, challenges, and opportunities to create tailored engagement strategies and drive account growth.
• Utilize customer insights, stakeholder mapping, and business analytics to prioritize activities and maximize impact.
• Lead and coordinate cross-functional input to shape and execute territory and account plans aligned to brand, national sales, and local market priorities.

Digital Excellence & Innovation

• Utilize CRM systems, analytics platforms, digital engagement channels, and AI-enabled tools to improve customer engagement, territory planning, and business performance.
• Leverage data and insights to identify opportunities, inform strategies, and enhance decision-making.
• Embrace innovative ways of working that improve efficiency, effectiveness, and customer experience.
• Select and adapt the most appropriate engagement channels — face-to-face, virtual, and digital — to maximize customer relevance, reach, and impact.
• Maintain CRM and knowledge-management systems accurately and consistently in accordance with Takeda processes.

Cross-Functional Collaboration & Compliance

• Partner effectively with Medical, Marketing, Market Access, Patient Services, Compliance, and other internal stakeholders to deliver customer-focused solutions.
• Share field insights, competitive intelligence, and market trends to support business planning and execution.
• Conduct all activities in accordance with Takeda values, company policies, SOPs, industry codes, and applicable laws and regulations.
• Ensure customer information, personal data, and digital engagement activities are managed in accordance with privacy, transparency, and compliance requirements.
• Demonstrate sound judgment, integrity, and accountability in all customer interactions and business decisions.

COMPETENCIES

The successful candidate will demonstrate:

• A strong customer-centric mindset and passion for building relationships.
• Exceptional drive, initiative, and accountability.
• An entrepreneurial approach with a proven ability to create and execute growth opportunities.
• Strong business acumen, strategic thinking, and analytical skills.
• Resilience and adaptability in challenging and evolving environments.
• Learning agility and the ability to rapidly develop expertise in complex therapeutic areas, clinical data, and evolving healthcare environments.
• Excellent communication, presentation, and influencing skills.
• Digital fluency and the ability to leverage technology, data, and AI-enabled tools to enhance performance.
• Emotional intelligence, self-awareness, and openness to coaching and feedback, with the ability to adapt communication style to different customers and stakeholders.
• Commitment to collaboration, integrity, and compliance excellence.

EDUCATION, EXPERIENCE & QUALIFICATIONS

Required

• Bachelor's degree in Science, Healthcare, Business or a related field.
• Minimum 5 years of successful pharmaceutical, biotechnology, specialty healthcare, or medical sales experience.
• Demonstrated ability to create opportunities, overcome access barriers, and drive business growth through strategic customer engagement and account management.
• Fluency in English.
• Valid driver's licence and ability to travel throughout the assigned territory, including overnight travel (~40%).

Preferred

• Oncology sales experience.
• Experience in specialty pharmaceuticals, hematology, oncology, rare diseases, biologics, or other complex specialty-care environments.
• Completion of, or willingness to complete, CCPE accreditation or equivalent pharmaceutical industry training.
• Preference for candidates based in London or Kitchener, Ontario.

Takeda Canada encourages applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial accessibility legislation, please advise us if you need accommodation in order to participate in the recruitment process. Any information you provide relating to accommodation will be addressed confidentially.

Base Salary Range:

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

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