KYB Program Manager

The Community You Will Join:
The Know Your Business (KYB) Program team plays a critical role in ensuring Airbnb’s compliance with global regulatory requirements while balancing customer experience and operational efficiency. This team collaborates closely with Compliance, Risk Management, Product, Engineering, and Data Science to design and implement KYB programs that align with Airbnb’s strategic objectives. As part of this cross-functional team, you will help shape the future of business verification processes and risk management frameworks at Airbnb.

The Difference You Will Make:
As the KYB Program Manager, you will be responsible for developing and managing a comprehensive global KYB program, ensuring adherence to regulatory requirements while minimizing friction for our customers. You will establish robust business verification processes, implement monitoring systems, and oversee compliance frameworks. Success in this role means delivering a scalable KYB program that effectively mitigates regulatory risks, enhances compliance oversight, and supports Airbnb’s continued growth in a dynamic regulatory landscape.

A Typical Day:

• Design, implement, and manage a comprehensive KYB program that aligns with compliance requirements and business objectives.
• Oversee the implementation of KYB initiatives, ensuring adherence to Anti-Money Laundering (AML) regulations and industry best practices.
• Identify, assess, and address KYB regulatory requirements for new and existing products or features.
• Act as the primary liaison for regulatory bodies, auditors, and internal stakeholders, representing Airbnb’s KYB compliance framework.
• Collaborate with Product, Engineering, and Compliance teams to integrate KYB processes into Airbnb’s platforms while minimizing customer friction.
• Develop and maintain metrics to monitor control effectiveness, providing visibility into the health of the KYB program.
• Serve as a subject matter expert (SME) on KYB compliance, influencing decision-making and driving impactful results across the organization.

Your Expertise:

• 7+ years of experience in payments, banking, or e-commerce, with a focus on KYB, AML, and regulatory compliance.
• Strong knowledge of KYB regulatory requirements in the US, UK, and Europe, including customer due diligence, enhanced due diligence, and identity verification.
• Expertise in BSA/AML, MSB, and money transmission regulations, as well as operational risk management.
• Experience designing and implementing compliance policies, procedures, and frameworks from inception.
• Ability to manage complex, cross-functional projects involving multiple stakeholders and competing priorities.
• Strong analytical and problem-solving skills, with experience in using SQL and Google Workplace products.
• Excellent verbal and written communication skills, with the ability to articulate compliance requirements to non-compliance audiences.
• Professional certification (ACAMS, ACFCS, CFE) and project management experience are a plus.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Florida, Georgia, Illinois, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.